Frequently Asked Questions

Trade DollarThe value of the trade dollar is used to set market rates. The currency is used to pay or receive funds from imports and exports of goods and services from Brazil to the world.

Tourism DollarTourism dollar is the physical currency, traded in exchange houses and exchange correspondents. The tourism dollar is more expensive than the commercial dollar, as it incorporates some costs, such as taxes, importation of paper money, administrative costs, logistics, among others. At Western Union stores, you can find US dollars for immediate delivery, find the nearest store by clicking here.

The final quotation presented to the customer at the Western Union store consists of:Tourism exchange price + IOF.

You can buy foreign currency over the phone or at one of the many Western Union stores throughout Brazil. Check it out:

By phone/Delivery: Available only in the city of São Paulo/Capital (Other regions on request).

For quotation and/or purchase of currency in cash, it is necessary to contact our customer service center, through the number 0800 883 4882, or by e-mail atendimento@wucambio.com.br.

In physical stores: To consult addresses and telephone numbers of the nearest WU physical stores, click here.

This service is only available in physical stores: Search for the store closest to you by clicking here.

For Brazilians residing in Brazil:
Identity Card (RG) and CPF or CNH.
Professional document (CREA, OAB, CRM, etc.).

For foreigners residing in Brazil:
National Registry of Foreigners (RNE) and (CPF).

For Mercosur foreigners:
Identification document of your country equivalent to (RG).

For foreigners passing through the country:
Passport.

For Brazilians living abroad:
Identity Card (RG) and (CPF).

For Brazilians with dual nationality:
The documentation for Brazilians residing in Brazil remains.

18 years old.

For amounts greater than R$ 10,000, payments must be made via DOC/TED or PIX from the same holder of the operation, and deposits or payments directly at bank branches are not accepted.

In the purchase of foreign currencies, transactions of less than BRL 10,000 can be paid with cash, and/or bank transfer (DOC/TED or PIX) from the account of the holder of the boleto. For amounts greater than R$ 10,000, payment in cash is not allowed.

Regardless of the amount, operations must be paid via bank transfer (DOC/TED or PIX) from the account of the boleto holder.

PIX: 30 minutes
TED: 2 hours after sending the receipt by email.
DOC: Maximum deadline 2 working days

Tax on Financial Transactions.
This must be paid by individuals and legal entities in any financial operation.