Frequently Asked Questions

If you want to send money from an agent location, you can follow these steps:

1. Find the nearest agent location using our agent locator, or with our app.
2. Show the agent a valid government-issued ID.
3. Give the agent the total amount for your transfer plus the applicable fees.

You can contact the agent location directly to learn more information on how to send money with them.

Some agent locations need you to enter the money transfer details online, or in the app, before visiting. Please review the information provided by the agent locator to make sure if the location selected requires this.

Note that this service is only available in some countries. You will be asked to share your ID and other information like your receiver’s bank account details. You will then give the agent the total amount including the applicable fees. Once the agent receives the payment, the money will be deposited within 3 business days into your receiver’s bank account. Some restrictions may apply. See our Terms and Conditions for more details.

You can log in or register to Western Union and start your transfer on our site or app and save time at the counter. Please follow these steps:

1. On our web or app choose the ‘Send money’ option.
2. Select the receiver’s country, the amount you want to send, and then choose the ‘Pay in cash’ option on the ‘How will you pay’ section.
3. Review the transfer details and then choose ‘Send.’
4. Find the nearest agent location online or with our app.
5. Tell the agent that you started your transfer on the app or the web. Share your phone number and show a valid government-issued ID.
6. Finally, give the agent the total amount for your transfer plus the applicable fees.

You can find a nearby agent using our agent locator, or with our app.

You will need:

• A driver’s license, or other official government-issued ID, and CPF, if you’re a Brazilian.
• A driver’s license, or a foreigner registration ID (RNE), and CPF, if you’re a foreigner living in Brazil.
• A government-issued ID, or passport, if you are from a country within the Mercosul.
• A valid offcial passport, if you are from a country outside the Mercosul.

If you want your receiver to get the money in minutes visit an agent location near you. Receivers can pick up the cash at any Western Union agent location worldwide. Some restrictions may apply. See our Terms and Conditions for more details.

If you prefer to do a money transfer directly to your receiver’s bank account, note that it will generally be credited within 3 business days after the money is sent. Other restrictions may apply. See our Terms and Conditions for more details.