< Security center

Suspicious email and phishing

What should I do if I receive a suspicious (phishing) email that seems to be from Western Union? If someone contacts you claiming to be Western Union and asking for your password or inviting you to click on a link, do not open the attached file or click on the links.

Forward any suspicious emails ‎to spoof@westernunion.com. Delete the emails immediately. Remember, Western Union will never send you an email asking for your user ID or password. These emails have come from fraudsters who are phishing for information and have sent messages to many random email addresses – they have not gotten hold of your specific email.

Below are two examples of these emails, but they come in many different forms.

From: westernunionresponse@westernunion.com
To: agent@westernunion.com
Sent: Tuesday, May 24, 2011 3:26 AM
Subject: ***Western Union*** : Updated Profile

Dear valued member,

This email is to confirm that you have successfully changed your account on www.westernunion.com.

If you did not make any change, please contact Western Union Customer Service immediately by clicking on the following link:

Thank you for using Western Union!

From: Western Union Online
Sent: Sat, May 21, 2011 7:46 pm
Subject: Notification From Western Union

Secure Message Center

We’d like to inform you that your secure mailbox has 1 new message.

To read your message(s), just click on the link below and login.

(The message center contains only important information about your account)

© 2001-2012 Western Union Holdings, Inc., All Rights Reserved.

Fraud Hotline

If you believe you may be a victim of fraud, call the Western Union Fraud Hotline number at:
1800 448 1492

Forward any suspicious
emails to:

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