Accessibility Statement

This Accessibility Statement applies to:

Accessibility Logos

We Value Digital Inclusion

In our effort to make this website accessible to visitors with disabilities and optimize the user experience for all site visitors, Western Union has partnered with AudioEye, a third-party provider of Web Accessibility testing, remediation, and monitoring services.

AudioEye Accessibility Certification

AudioEye Trusted

The AudioEye Trusted Certification represents a commitment to accessibility and digital inclusion.

The AudioEye web accessibility certification process involves automatic and manual testing with the goal of identifying and resolving access barriers. In partnership with AudioEye, Western Union has adopted the guidance of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Success Criteria to make its website more accessible for individuals with disabilities and user friendly for everyone.

In this ongoing effort, AudioEye’s certified accessibility professionals will regularly monitor, test and improve this site for optimal accessibility and usability for all users.

If you have any questions about the accessibility of the website, or if you have feedback about improving the usability or accessibility of the website, please contact our 24/7 Website accessibility Help Desk.

This website is regularly tested using a variety of assistive technologies. We recommend using the following web browser / screen reader combinations for an optimized experience:

  • For Windows users: JAWS and Internet Explorer or NVDA and Firefox
  • For Mac users: VoiceOver and Safari or VoiceOver and Chrome
  • For mobile users: VoiceOver for the iPhone and TalkBack for Android devices

Third-Party Sites

Throughout this website, Western Union provides links to third-party websites.  These websites are not controlled by Western Union and may present challenges for individuals with disabilities that we are not able to control or remedy.  Western Union is not responsible to individuals with disabilities in relation to the accessibility of such websites.


Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility related issues.

If you encounter issues with any page on our site that presents a challenge for individuals with disabilities, please submit your feedback.

Providing Users with a Free Customizable Assistive Utility

AudioEye Toolbar

In addition to the various services and functions made available across we provide free Web Personalization Tools to assist site visitors that may not have access to assistive tools such as screen readers and that allow site visitors to customize their user experience. Activate the AudioEye Toolbar to access each tool listed below.

Experience the AudioEye Toolbar

To experience the AudioEye Toolbar, activate the AudioEye Toolbar button in the bottom right hand corner.

Explore your accessibility options.