FAQs - Subscriptions

 

What’s a Western Union subscription?

How do I sign up?

How much do the subscriptions cost?

How do I pay for the subscription?

How do I pay for my transfer?

How much will it cost to send money?

How do I know if I’m signed up?

Can I send money anywhere?

How often can I send?

How do I check the status of my transfer?

How will I know if my transfer went through?

How much money can I send?

Where can receivers pick up the money?

What if I’ve lost my coupon code, or it’s not working?

Can I renew my subscription?

What if I have other questions or want to cancel my subscription?

 

What’s a Western Union subscription?

This is a subscription that lets www.westernunion.com customers buy discounts on qualifying online money transfers sent by December 31, 2014.

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How do I sign up?

Open the link in the email you get from www.westernunion.com, follow the instructions, and sign up using your WU.com credentials.


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How much do the subscriptions cost?

The total cost of the subscription will be based on the percent off discount you choose.


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How do I pay for the subscription?

After your sign up is confirmed, you’ll get a bill from us. You can pay using your bank account, a debit or credit card, or WU Pay. 

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How do I pay for my transfer?

You can pay using your bank account, a debit or credit card, or WU Pay.

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How much will it cost to send money?

Fees will vary based on how and where you send.  You can pay using your wu.com account and your promo code. The discount will be applied to the qualifying online money transfers*.

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How do I know if I’m signed up?

Contact Customer Care or log on to www.westernunion.com and choose Customer Care at the top of any page.

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Can I send money anywhere?

You can send to any territory or country listed at westernunion.com.*   

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How often can I send?

How often you can send will vary based on how much you send, and where you send. Typical Western Union rules apply.

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How do I check the status of my transfer?

To check the status of any transfer, click “Track Transfer” at the top of any page.  Or choose “Track Transfer” at the westernunion.com smartphone app. To do this, you'll need the following:

Tracking number (MTCN) or sender's phone number

Receiver's country

Amount sent


If you don’t know the tracking number (MTCN) or sender's phone number, you can enter the following:

Sender's first and last names

Receiver's country

Receiver's first and last names

Transfer date

Amount sent

 

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How will I know if my transfer went through?

You'll get a tracking number (MTCN) via email.

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How much money can I send?

The sending limits are the same as for a one-time transfer. Your limits will vary based on your transaction history, the receiver's country, your location, and the sending method you choose.  When sending online, your limits are typically $2,999 USD per transfer. 

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Where can receivers pick up the money?

Outside the US and Mexico, receivers can pick up the money at any Western Union agent location in the country you choose. Within the US and Mexico, receivers can visit an agent location in their home state and pick up the money. For select destinations, online money transfers can be deposited into the receiver’s bank account or mobile wallet.

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What if I’ve lost my coupon code, or it’s not working?

Call Customer Care at 1-800-325-6000, (TTY users, 1-800-877-8973). 

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Can I renew my subscription?

Your subscription ends on December 31, 2014. There’s currently no option to renew.

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What if I have other questions or want to cancel my subscription?

For all other questions, contact Customer Care. Or, log on to www.westernunion.com and choose Customer Care at the top of the page.

*Western Union Terms and Conditions may apply.

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