FAQs - Subscriptions
This is a subscription that lets www.westernunion.com customers buy discounts on qualifying online money transfers sent by December 31, 2014.
Open the link in the email you get from www.westernunion.com, follow the instructions, and sign up using your WU.com credentials.
The total cost of the subscription will be based on the percent off discount you choose.
After your sign up is confirmed, you’ll get a bill from us. You can pay using your bank account, a debit or credit card, or WU Pay.
You can pay using your bank account, a debit or credit card, or WU Pay.
Fees will vary based on how and where you send. You can pay using your wu.com account and your promo code. The discount will be applied to the qualifying online money transfers*.
You can send to any territory or country listed at westernunion.com.*
How often you can send will vary based on how much you send, and where you send. Typical Western Union rules apply.
To check the status of any transfer, click “Track Transfer” at the top of any page. Or choose “Track Transfer” at the westernunion.com smartphone app. To do this, you'll need the following:
Tracking number (MTCN) or sender's phone number
If you don’t know the tracking number (MTCN) or sender's phone number, you can enter the following:
Sender's first and last names
Receiver's first and last names
You'll get a tracking number (MTCN) via email.
The sending limits are the same as for a one-time transfer. Your limits will vary based on your transaction history, the receiver's country, your location, and the sending method you choose. When sending online, your limits are typically $2,999 USD per transfer.
Outside the US and Mexico, receivers can pick up the money at any Western Union agent location in the country you choose. Within the US and Mexico, receivers can visit an agent location in their home state and pick up the money. For select destinations, online money transfers can be deposited into the receiver’s bank account or mobile wallet.
Call Customer Care at 1-800-325-6000, (TTY users, 1-800-877-8973).
Your subscription ends on December 31, 2014. There’s currently no option to renew.
*Western Union Terms and Conditions may apply.