Frequently Asked Questions

Send money online
Can I send money online with Western Union? How do I complete my first money transfer online in Peru? To which countries can I send money online? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union agents? How can I find a Western Union agent location in Peru? View all questions →
Receive money
What documents can I use to pick up money in Peru? How do I know if my money transfer has been received? How do I pick up a money transfer? View all questions →
Registration
How do I register online on the Western Union App Peru? Does it cost anything to register for online services in Peru? Who can register and send money online? View all questions →
Identification process
How long will it take to confirm my identity? What documents do I need to present to send money? Where are the dedicated locations for physical identification verification in Peru? View all questions →
Consumer protection
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Send money
What do I need to bring to send money from an Agent location? What are Western Union® Agent locations? How do I find a Western Union Agent location? View all questions →
Help with transfers
How can I find out if my money transfer has been paid? Why is my money transfer status “On Hold”? How can I find out if money is available for me to pick up? View all questions →