Frequently Asked Questions

After you have sent your money transfer, follow these easy steps: Click on Tracking at the top of any site page. Type in the Sender’s name and the Money Transfer Control Number (MTCN) from the transaction.

Check your transfer status now.

There are a few reasons why a money transfer might be on hold. If its been less than 30-40 minutes since you completed it, it may not be fully processed yet. Please wait a few more minutes and then check the status again.

Sometimes we need to confirm the sender’s identity before we can process a money transfer. If this is the case, we’ll send the sender an online web receipt and an email asking them to call us. Once we’ve confirmed the sender’s information, the transfer will be completed and the receiver can pick up the money

Just use the Track Transfer service on our website to track the status of your money transfer. All you need is the sender’s name and the tracking number (MTCN).

You can check the status of your money transfer by clicking Track Transfer on our website. All you need is the sender’s name and the tracking number (MTCN).