Frequently Asked Questions

Registration is required for most of our services. To complete your profile registration please follow these steps:

1. Visit Western Union Peru app and start the registration process.
2. Once on the Peru Western Union app, select the “Sign up” button.
3. Enter the exact same ID number you will use at the agent location.
4. Receive a verification email.
5. Create a password according to Western Union Peru password requirements.
6. Agree to the terms and conditions.
7. Log in to your profile.

No, registration is free.

Anyone who meets the following conditions, can use our online services.

• Must have a valid Documento Nacional de Identidad (DNI) for nationals. Residence permit, Foreign card (CE), PTP (Temporary Permission of Permanence) or passport for foreigners, Refugee ID, and Cedula for bordering countries
• Must be at least 18 years old
• Must accept the terms and conditions for using Western Union
• Must have a credit or debit card
• Must have a valid email address and phone number

Registration with a valid government-issued ID and email is possible only once.

If you need to change your profile information, please contact our Customer Care at +511 4220014 or +0800 -12080

Your user ID is the email address you used to create your profile.

If you forgot your password, you can select the “Forgot password” option and a new temporary password will be sent to your email.

If you entered your log in information incorrectly 3 times, your profile will be locked. Please try to log in to your profile after 30 minutes or contact our Customer Care at +511 4220014 or +0800 -12080

Some details may change from your profile section in the app. For additional changes please contact our Customer care.

If your ID expired, you will need to go through the online verification flow again.

Please contact our Customer Care Center number at +511 4220014 or +0800 -12080.