Frequently Asked Questions

If you need to pick up money at a Western Union agent location, please present a valid version of one of the following documents to the agent location:

• Documento Nacional de Identidad (DNI)
• Passport
• Foreign card (CE)
• Temporary Permission of Permanence (PTP)
• Refugee ID
• Cedula for bordering countries

Acceptable IDs are subject to the banking laws and regulations of Peru.

You can track a transfer at our website. Type in the sender’s name and the tracking number (MTCN) and you’ll get an update on the latest status of your money transfer.

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• Valid ID (as described above)
• The sender’s full name
• The country where the money was sent from
• The approximate amount that was sent
• The tracking number (MTCN)

For more information, please visit your nearest Western Union agent location.

Money transfers will generally be paid in cash.

Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

There is no cost to receive money, all fees are paid by the sender.

• A current government-issued ID.
• The Money Transfer Control Number (MTCN).

Generally, we pay your money transfer with cash but in some cases, payment may be made in the form of a money transfer check or pay out card.

Visit any site page and select Tracking from the top of the home page. You’ll need the name of the person who sent you the money and the Money Transfer Control Number (MTCN).