Frequently Asked Questions

Identification process

How long will it take to confirm my identity?

Online identity verification is immediate.

What documents do I need to present to send money?

You’ll need to present a valid version of one of the following documents:

  • Documento Nacional de Identidad (DNI)
  • Foreign card (CE)
  • Passport
  • PTP (Temporary Permission of Permanence)
  • Refugee ID
  • Cedula for bordering countries

Acceptable IDs are subject to the banking laws and regulations of Peru.

Where are the dedicated locations for physical identification verification in Peru?

There is no need to go to an agent location for identification verification.