Frequently Asked Questions

-Yes, you can send money online from the app or website. Once you have registered online and verified your identity online, you’ll be able to send money online. After you create a profile on the Peru Western Union app and validate your identity online, you’ll be able to choose the destination country you want to send money to and see the types of services available to you.

Enter our website or download the Western Union Peru app and create an online profile. Registration is simple and takes only a few minutes. Before your identity is verified, you’ll be asked to download the app and register a valid government-issued ID. If your identity is successfully verified, you will then be able to send money online to bank accounts abroad or for cash pick up.

If you have any questions while registering online, please call our Customer Care at +511 4220014 or +0800 -12080

You can send money around the world to more than 200 countries and territories when you start a transfer.

Sending money within Peru is available, too.

This service is only available in some countries and you can check it in our app or website selecting the country you would like to send money to. Once the transfer is completed through our app or website, the bank will process the deposit into the beneficiary´s account (some bank processing delays may apply)

You can pay online using your credit/ debit card, after you’ve chosen your destination country and submitted your transaction in our app.

For more details about online payments, please call our Customer Care at +511 4220014 or +0800 -12080

No. For Western Union to be able to verify your transaction, you must pay it using your own credit/debit card.

Once your identity is verified you will be able to send online from the App or website the transaction limit is S/ 8.500. From a retail store the transaction limit is S/ 25.000.

If you need more information, you can call our Customer Care at +511 4220014 or +0800 -12080

You will need your personal ID (Documento Nacional de Identidad (DNI) for nationals. Residence permit, Foreign card (CE), PTP (Temporary Permission of Permanence) or passport for foreigners, Refugee ID, and Cedula for bordering countries

Your online receipt will show if your transfer has been approved. When the transfer is completed, you’ll get an email with your tracking number (MTCN).

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country or if it hasn’t been deposited in your receiver’s bank account.

If you wish to cancel your online money transfer, please call our Customer Care number at +511 4220014 or +0800 -12080

Yes, you will get a receipt for your transfer. You can also see the details of all your transfers in your profile section in the app for Western Union Peru.

The tracking number (MTCN) is a unique code assigned to your transfer.

Your receiver will need this number when they pick up their money. It can also be used to track your transfer.