Claims

Your opinion is important to us. We strive every day to offer you first-class service, with the warmth and quality you deserve.
However, we are human and we can make mistakes. We are at your disposal to resolve any issues that may have arisen during our service.
To make a complaint, please visit a main office or call 01-640 9213.

In accordance with Resolution S.B.S. No. 04036-2022, the deadline for responding to complaints and requests is 15 business days. These deadlines may be extended, exceptionally, provided that, due to the nature of the complaint or request, they require the prior ruling of a third party.