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Frequently asked questions
Send money
Can I change the name on a money transfer?
How do I find out if my money has been sent?
Are residents of the Bailiwicks of Jersey, Guernsey, and the Isle of Man allowed to send money?
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Send money online
How do I send money online?
How long does it take to send money online?
How do I pay?
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Payment authentication
What is Strong Customer Authentication (SCA)?
Why wasn’t my authentication successful?
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Send money in person
Who uses Western Union money transfer services?
What are Western Union agent locations?
Which transfer service is offered at Western Union agent locations?
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Send money from a bank account
How can I send money from my bank account?
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Send money to a bank account
How can I send money from my bank account?
What’s a bank code?
What’s an IBAN code?
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Send money to a mobile phone
How can I send money to a mobile phone?
What is a mobile wallet?
Can money be sent to any mobile phone?
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Exchange rate alert
How do I set an exchange rate alert?
How do I edit an exchange rate alert?
Will I get the same exchange rate as that in the alert?
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Agent locations
What are Western Union agent locations?
When are Western Union services available?
How do I find a Western Union agent location?
Registration
How to register
How to log in
How to reset your password
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Identity verification
Verify your identity
What are the acceptable documents for identity verification?
What are the acceptable documents as proof of address?
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Consumer protection
Are there common consumer fraud scenarios to be aware of?
I received a suspicious email from someone claiming to be Western Union, what should I do?
Does Western Union offer an escrow service or any kind of buyer protection?
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Receive money
How can a receiver register to get money?
Receiving money in Argentina
Receiving money in China
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COVID-19
Is Western Union open for business?
I cannot pick up my money transfer because no agent locations are open due to COVID-19
If I can’t pick up my money transfer, what will happen to my money?
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Become an agent
What do I need in order to offer Western Union money transfer services?
How will I earn money with Western Union?
Who’s responsible for setting the price for the money transfer service?
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My WU
℠
What is My WU loyalty rewards program?
How it works?
Benefits of My WU membership.
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Track your transfer
How can I track my money transfer?
What are the different money transfer statuses?
What is an MTCN and where can I find it?
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Sending large transfers
What qualifies as a large amount money transfer?
What is the limit of the amount that I can transfer through Western Union?
Are there any additional checks to sending multiple large amount money transfers in a short period of time?
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Can’t find what you are looking for?
If you need to get in touch with Western Union, don’t hesitate to contact our
Customer Care