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Frequently Asked Questions

FAQ / Send money in person

Send money in person

Who uses Western Union money transfer services?

Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad and travellers who need to make fast, international remittances.

What are Western Union agent locations?

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union.

Which transfer service is offered at Western Union agent locations?

Western Union agent locations offer the ability to send money worldwide using cash. To check which services offer your nearby agent click here.

How do I send money from an agent location?

You’ll need to follow your agent’s instructions and pay the agent the amount you want to send, plus fees, in the payment method you selected. If you send money in cash, you can also use the service “Pay in cash” from your Western Union mobile app to set up your money transfer and complete the payment at your nearest location.

To pick up the money, the receiver can go to any Western Union agent location. They will need to follow the agent’s instructions and provide the tracking number (MTCN) and a valid ID document. The agent then pays the transfer amount to the receiver.

What do I need to send money from an agent location?

Sending money with Western Union from an agent location doesn’t require credit cards, debit cards, bank accounts, or memberships. Senders are required to show a valid identification to meet government requirements.

What are acceptable ID documents for picking up money?

Please be aware that as of 26th June 2017, you are required to show identification to send and receive money from an agent location in the United Kingdom. You are required to present one of the following documents for any transfer up to the value of 5000 GBP:

  • Current signed passport
  • Current full driving licence (EU) and provisional licence (UK only)
  • National identity card (EU only with the exception of UK)
  • EU residency card
  • Emergency / Temporary passport
  • Emergency travel documents
  • Ships passport
How much money can I send from an agent location?

You can usually send any amount. However, for certain amounts and transfers, you may be subject to additional security and asked to provide additional information or documentation.

How are money transfers paid out to receivers?

Generally, we will pay cash to your receiver. But in some cases, payment may be made by cheque or a combination of cash and cheque.

Other restrictions may apply.

How can I find out if my money transfer has been paid?

Any time after the money has been sent, you can check your transfer status with your agent or by calling us at 0800 833 833. All you need is your name and the tracking number (MTCN) printed on your receipt.

How can I find out if a money transfer is available for pickup?

You can check your transfer status with your agent or by calling us at 0800 833 833. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

How do I pick up a money transfer?

You can pick up your money at any agent location. You’ll need to provide the following information:

  • Tracking number (MTCN)
  • Origin country
  • Sender’s name
  • Amount
  • Valid identification

Some restrictions may apply.

When are Western Union services available?

Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.

Find a nearby agent location.

How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care