You can only make minor typographical corrections to the receiver’s name on a regular money transfer as long as the money hasn’t yet been picked up or deposited. This can’t be done on a money order, bill payment, or prepaid money transfer.
For your safety, make sure you know your receiver.
No. Residents of the Crown dependencies are not currently allowed to send money online on the UK website.
You can check your transfer status online. All you need is the tracking number (MTCN) printed on the sender’s receipt.
You can pick up your money at any agent location. You’ll need to provide the following information:
Some restrictions may apply.
You can pick up your money transfer at any nearby agent location with one of the following:
1We also accept temporary or emergency passports.
When you send money internationally, your receiver will generally be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.
You can pay with your credit/debit card or a bank transfer. Bank transfer is available for UK residents only. After you’ve chosen your destination country, you’ll see the types of services available to you. For more details about online payments, please call Western Union customer care at 0808 234 9168 for UK residents only and +32-(0)2 639 7103 or email us at firstname.lastname@example.org.
You can send up to 800 GBP per transfer from the United Kingdom if your identity hasn’t been verified.
You can send up to 800 GBP per transfer from the United Kingdom and territories
After your identity has been verified, you can send up to 4000 GBP every 3 days with your credit card and 50, 000 GBP through your bank.
Please note: Only UK residents can send transfers with Western Union.
Find a nearby agent location online or look for Western Union in your local telephone directory.
If your receiver lives in a country where we offer this service, you can send money to their mobile phone. Make sure your receiver has activated a mobile wallet with one of our partner mobile phone operators in their country.
This service is available for certain countries. Usually, money is deposited into the receiver’s bank account within 1 or 2 working days. Money may be deposited on the same day or in up to 3 working days, depending on when and where it’s sent.
After you send money, ask your receiver to contact their bank or check their bank statement to verify the deposit.
Learn more about sending money to a bank account.
You can cancel a money transfer only if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it if the transfer has not been completed by your receiver’s bank.
To request a refund, please call Customer Care, or if you sent the money in person, return to the agent location.
* The amount of money refunded (amount sent and/or transfer fees) depends on the service chosen and reason for cancellation. If you have questions regarding the amount to be refunded, contact Customer Care. Please also see our Terms and Conditions for more information.
Refunds typically take up to 10 business days from the date they are completed.
Yes, residents of Gibraltar can send money online only using their credit or debit cards. Bank transfer is currently unavailable in Gibraltar.
Your transfer is complete when your receiver picks up the money from an agent location or when the transfer amount is credited to your receiver’s bank account, credit or debit card, or mobile wallet.
Refunds are done in the original form of payment and within 5-7 business days from the date they are processed. You’ll be notified when your refund is credited to your bank account, credit or debit card, or when it is ready for pickup.
Please note: To pick up your refund, you’ll need to visit one of our agent locations with your government-issued ID and tracking number (MTCN).
We need to double-check a few details before we send your transfer. This is a standard process, and sometimes takes longer than usual.
If necessary, we’ll reach out to you. Otherwise, no further action is needed.
For online transfers, we’ll notify you when your transfer status has changed. For transfers at agent locations, you’ll need to check your transfer status after some time for any updates.
In case your transfer status shows In Progress for more than 48 hours, contact us.
Sometimes we might need additional information to verify your profile or transfer details. To do so, we may reach out to you via a phone call, SMS, or email. Alternatively, you can send us your documents on email@example.com (as PDFs or JPGs).
To avoid any further delays, please send clear and easy-to-read scans of your documents.
You can send us any of the following documents:
Proof of address
You can send us any of the following:
Be sure your proof of address contains:
1We also accept temporary or emergency passports.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care