Contact information

We’re happy to answer any questions you may have

Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.

Contact Us

If you have questions and would like to contact us, please use one of the options below.

By phone
For online transfer inquiries please call 0808 234 9168 (for UK residents only).
For online transfer inquiries if you call outside of UK +32 2 639 7103.
For all other customer inquiries or concerns please call 0800 833 833.

English: 24×7
Polish: Mon-Sat, 9:00am – 9:00pm EET
Chinese: Mon-Sat, 8am-12am CST

By Mail Online Transactions Only
Western Union Internet United Kingdom
PO Box 8252
United Kingdom

In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the: Financial Ombudsman Service (