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Contact Us

If you are unsatisfied with your online transaction, you have several options to follow up:

  • Complete the form below.
  • Call us at 0808 234 9168
  • Email Customer Care at uk.customer@westernunion.co.uk

Use Online Dispute Resolution (ODR) - The ODR offers a simple, efficient, fast, low-cost, and out of-court solution to disputes connected to online transactions. Visit http://ec.europa.eu/consumers/odr/.

 

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Contact Us - UK Online Customers

If you have questions and would like to contact us, please use one of the options below.

By Mail Online Transactions Only

Western Union Internet United Kingdom
PO Box 8252
LONDON W6 0BX
United Kingdom

By Phone

For online transaction inquiries
0808 234 9168 or +32 (0) 2 639 7103 (available from 7 a.m. to 10 p.m.)

For all other customer inquiries or concerns
0800 833 833 (from within UK only - available from 7 a.m. to 10 p.m.)

Corporate Contact Information

Corporate Headquarters 
12500 E. Belford Ave
Englewood, CO 80112
USA
+1-720-332-1000 

Media Relations 
12500 E. Belford Ave
Englewood, CO 80112
USA
+1-720-332-1000 ext.5

In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you can contact the Bankenschlichtung in Austria.

  • Write to, Wiedner Hauptstraße 63, 1045 Vienna, Austria.
  • Email, office@bankenschlichtung.at.
  • Message at, www.bankenschlichtung.at.
You can also contact your local government office.