Frequently Asked Questions

Send money online
Can I send money online with Western Union? How do I complete my first money transfer online in Chile? To which countries can I send money online? View all questions →
Send money in person
Who can use Western Union money transfer services? Who are Western Union agents? How can I find a Western Union agent location in Chile? View all questions →
Receive money
What documents can I use to pick up money in Chile? How do I know if my money transfer has been received? How do I pick up a money transfer? View all questions →
Registration
How do I register online on the Western Union App? Does it cost anything to register for online services in Chile? Who can register and send money online? View all questions →
Consumer Protection
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
GCR Form
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Customer questionnaire
What happens after I provided the additional information? Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? How can I use Western Union services again? View all questions →
Send Money
How do I know if my online transfer has been approved? What is a tracking number (MTCN)? How can I know the status of my money transfer? View all questions →
Registration and profile settings
How many times can I register? What do I do if I forgot my User ID or log in password or repeatedly entered incorrect details? How do I register online in the Western Union® app? View all questions →
Western Union® mobile app
Can I start a transfer on the mobile app and pay at an agent location? What services can I access with the Western Union® app? How can I send money using the Western Union® app? View all questions →
Identity verification
How long will it take for my identity to be verified? How can I verify my identity at an agent location? How can I verify my identity online? View all questions →
Help with current and past transfers
Why was my transfer canceled? How do I know if my online transfer has been approved? Why is my transfer in progress, on hold or delayed? View all questions →