Frequently Asked Questions

Registration is required for most of our services. To complete your profile registration please follow these steps:

1. Download the Western Union app Chile and start the online registration process.
2. Select the “Sign up” button.
3. Choose an option from the document type drop-down list.
4. Provide your contact information country of birth, date of birth and address.
5. Enter the exact same ID number you will use at the app.
6. Receive a verification email.
7. Create a password according to Chile Western Union website password requirements.
8. Agree to the terms of service.
9. Log in to your profile.

No, registration is free.

Anyone who meets the following conditions, can use our online services.

• Must have a National ID, Passaporte, Cedula de Mercosur (no acepta ID venezolano)
• Must be at least 18 years old
• Must accept the terms and conditions for using Western Union
• Must have a valid email address.

Registration with a valid government-issued ID and email is possible only once.

If you need to change your profile information, please contact our Customer Care at +511 4220014 or +0800 -12080

Your user ID is your email address , the one that you used to create your profile.

If you forgot your password, you can select the “Forgot password” option and a new temporary password will be sent to your email.

If you entered your log in information incorrectly 3 times, your profile will be locked. Please try to log in to your profile after 30 minutes if you’re unsuccessful contact our customer care at +56 2 3214 9898.

You can change your password or email using the Western Union app for Chile.

If your ID is expired, you’ll need to verify your identity again using our app. After your identity is verified, you will be able to send money online immediately.

You can cancel your online profile by contacting our Customer Care at +56 2 3214 9898.