Frequently Asked Questions

Yes, you can send money online with the Western Union App, after you have registered online and verified your identity in the app. After you create a profile on the app for Western Union, you will be able to choose the destination country you want to send money to, how you will pay and see the types of services available to you.

Download the app for Western Union Chile and create an online profile. Registration is simple and takes only a few minutes. If your identity is successfully verified, you will then be able to send money online to bank accounts abroad or for cash pick up.

You can send money around the world to more than 200 countries when you start a money transfer.

Sending money within Chile is available, too.

You can pay online using your bank account . After you have chosen your destination country, you’ll see the types of services available to you.

When your identity is verified, you will be able to send up to $4999.99 p/transaction, p/rolling 72 hours

If you do not verify your identity, the following limits will apply when you send money:

• No more than 999.99 USD (or its equivalent in CLP) per 24-hour period
• No more than 14999.99 USD (or its equivalent in CLP) per 90-day period

Your online receipt will show if your transfer has been approved. When the transfer is completed, you will get an email with your tracking number (MTCN).

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country or if it has not been deposited in your receiver’s bank account. If you need to cancel you can contact Customer Care at +56 2 3214 9898.

Yes, you will get a receipt for your transfer. You can also see the details of all your transfers in the profile section of the Western Union app.

The tracking number (MTCN) is a unique code assigned to your transfer. Your receiver will need this number when they pick up their money. It can also be used to track your transfer.

No, you must pay for your transfers using only your bank account.

In case you choose to pay from someone else’s account, a shared account, a company account, or one that is not registered under your RUT ID, we won’t be able to identify your payment and your money transfer will be automatically canceled. You’ll need to request a refund to get your money back and you will have to provide all the information about the transfer to find it. You can then start a new transfer and pay using your bank account.

For online transfers from banks made through our app, please use the following bank account information:

• Bank name: Bank of Chile
• Account type: Checking account in CLP
• Account number: 0110038046

Customers shouldn’t visit a bank to make the transfer.

No, you can’t make any changes to your receiver’s details after the money has been picked up or deposited. If the money hasn’t been picked up or deposited yet, you’ll need to cancel the transfer and start a new one with the updated information.

If it’s extremely urgent and the money hasn’t been picked up or deposited, you can contact Customer Care to see if you can make changes to your receiver’s details.

You can pay for your online transfer only using your bank account. After you have chosen your receiving country, you’ll see the payment methods available to you under the Pay by tab.

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• A valid National ID, Mercosur ID or Passport

• The sender’s full name

• The country where the money was sent from

• The approximate amount that was sent

• The tracking number (MTCN)

For more information, please visit your nearest Western Union agent location.

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

Once you get to our agent location, you will be asked to provide some information like your receiver’s first name, last name, the amount you wish to send, the country you are sending to and a valid government-issued ID. Then just give the agent the total amount including the applicable fees. You can send cash for being paid in cash or into a bank account.

You can visit our website for further information about how to send money from an agent location.

Your user ID is your email address , the one that you used to create your profile.

If you forgot your password, you can select the “Forgot password” option and a new temporary password will be sent to your email.

If you entered your log in information incorrectly 3 times, your profile will be locked. Please try to log in to your profile after 30 minutes if you’re unsuccessful contact our customer care at  56 2 3214 9898 or by email at chile.digital@westernunion.com.

Anyone who meets the following conditions, can use our online services.

• Must have a National ID, Passaporte, Cedula de Mercosur (no acepta ID venezolano)

• Must be at least 18 years old

• Must accept the terms and conditions for using Western Union

• Must have a valid email address.

Registration is required for most of our services. To complete your profile registration please follow these steps:

1. Download the Western Union app Chile and start the online registration process.

2. Select the “Sign up” button.

3. Choose an option from the document type drop-down list.

4. Provide your contact information country of birth, date of birth and address.

5. Enter the exact same ID number you will use at the app.

6. Receive a verification email.

7. Create a password according to Chile Western Union website password requirements.

8. Agree to the terms of service.

9. Log in to your profile.

Money transfers will generally be paid in cash.

Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

Registration with a valid government-issued ID and email is possible only once.

There is no cost to receive money, all fees are paid by the sender.

Use the agent location finder available for Western Union Chile.

Money transfers can be paid in cash or will be transferred directly to the receiver’s bank account if the option is available for the receiver country.
Restrictions may apply. Please contact a Western Union Agent location to get more information about restrictions.

If you need to change your profile information, please contact our Customer Care at 511 4220014 or 0800 -12080

No, registration is free.

Each Western Union agent location has its own working hours. Most have weekends service and some extended hours.
Find a nearby Western Union agent location.

USD7,500 due to internal rules for transactions which amount is equal or greater than USD5,000 you will need to upload your ID.

You can track a transfer at our website. Type in the sender’s name and the tracking number (MTCN) and you’ll get an update on the latest status of your money transfer.

If you need to pick up money at a Western Union agent location, please present a valid version of your National ID (RUT), or Mercosur ID or Passport.
Acceptable IDs are subject to the banking laws and regulations of Chile.

If your ID is expired, you’ll need to verify your identity again using our app. After your identity is verified, you will be able to send money online immediately.

Anyone who needs to support friends or family abroad, or travelers who need to send money from a foreign country can use Western Union services. You can send money around the world to more than 200 countries and territories.

You can cancel your online profile by contacting our Customer Care at  56 2 3214 9898 or by email at chile.digital@westernunion.com.

You can change your password or email using the Western Union app for Chile.

Western Union agents are our representatives in the different countries you need to send or receive money. Western Union Agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They may be banks, post offices, supermarkets, grocery stores, check cashiers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers. In Chile you have Chilexpress, CIS Express Multiservicio and Independent agents.