Frequently Asked Questions

Your online receipt will show if your transfer has been approved. When the transfer is approved, you will receive an email with your tracking number (MTCN).

The tracking number (MTCN) is a unique 10-digit number assigned to your transfer. Your receiver will need this number to pick up their money. It can also be used to track your transfer. Remember to share the number only with your receiver.

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

Yes, you will get a receipt for your transfer via email. You can also see the details of all your transfers in the History section of the Western Union® app.

Depending on the delivery method, transfer amount sending and receiving countries, it takes anywhere between a few minutes to 4 business days for the money to reach your receiver.

A money transfer can only be canceled if it has not been picked up by the receiver or if it has not been deposited in your receiver’s bank account. 

To cancel a money transfer, please contact Western Union Customer Care by email: chile.digital@westernunion.com. Or by phone at 56 2 3214 9898.

Money transfers are generally paid in cash. 

If your receiver faces any difficulties in picking up the money, you can contact Western Union Customer Care for more information.

You can track a transfer on our website. Type in the sender’s name and the tracking number (MTCN) to get an update on the latest status of a money transfer.

Anyone who needs to support friends or family abroad or travelers who need to send money from a foreign country can use Western Union services. You can send money around the world to more than 200 countries and territories.

Money transfers can be paid in cash or transferred directly to the receiver’s bank account if the option is available for the receiving country.
Restrictions may apply. Please use the Find locations tool to search for available Western Union agents to get more information about restrictions.