The WUSM Shop VIP rewards membership program is a paid annual subscription, available exclusively to My WUSM members. As a WUSM Shop VIP member, you’ll enjoy the following benefits:
The annual membership cost for the WUSM Shop VIP reward membership is 59 CAD.
We only accept payments through credit and debit cards.
Refunds for the VIP rewards program are processed within 7 business after you submit a cancelation request. You can cancel your VIP rewards membership and initiate the refund from your My WU profile.
You can only receive cash back when shopping at online stores available on the WUSM Shop portal while you’re logged in to your My WU profile.
You’ll also need to allow cookies and advertisements on your device to avoid any technical issues while shopping and receiving cash back.
To enjoy shopping at WUSM Shop while using an ad-blocker, you can do one of the following:
We use advertisements to track your shopping and to see if your purchases qualify for cash back1. For the best shopping experience and most cash back, please disable ad-blockers.
You can get cash back4 when shopping on WUSM Shop while you’re logged in to your My WU profile. You’ll also need to allow cookies and ads on your device to avoid any technical difficulties while shopping and receiving cash back.
If your iOS device has content blockers installed, your shopping may not get tracked and you may not earn cash back. You can disable content blockers following the given steps:
You’ll receive cash back in 90-120 days after the store confirms a qualifying purchase to Western Union.
Yes, you can shop with any overseas store that facilitates shipping to your country. Please note that you will not earn cash back on international shopping.
Your purchase may not qualify for cash back for any of the following reasons:
There is no limit to how much cash back4 you can earn on your purchases via WUSM Shop.
You can use cash back for personal shopping. You can also withdraw it as cash. If you use cash back for any commercial profit, we may terminate or lock your profile permanently.
If you shop at a store that is no longer listed on WUSM Shop, you will not receive any cash back. Look for online stores offering similar products on WU Shop to ensure that you earn cash back4.
You may earn less cash back for any of the following reasons:
For more help, you can contact Customer Care.
To track your missing purchase request, do the following:
It takes 60-90 days for the store to review these requests. If there is no status update, it means we’re still resolving your missing purchase request.
You may be unable to submit your missing purchase request because any of the following:
Every store has a different policy for submitting the missing purchase request. To learn more on their missing policy details, go to Select store on WUSM Shop and then select Exceptions.
The store usually takes 60-90 days to resolve a missing purchase request. Please make sure that you submit the right details to make the process fast and smooth. Once the missing purchase request is resolved, the money will be credited to your bank account.
Your missing purchase request may be declined due to any of the following reasons:
You can initiate a fund withdrawal request online and go to any nearby agent location for cash pickup. To submit a fund withdrawal request, follow these steps:
To collect the cash, you’ll need to visit an agent location with your government-issued ID and the tracking number (MTCN) after 2-3 hours of submitting your withdrawal request.
You can withdraw any available amount once you have the minimum required balance of 30 CAD in your My WU wallet. If you choose not to withdraw the entire amount, you’ll be eligible for the next withdrawal only when you achieve the minimum required balance in your wallet.
For any concern related to WUSM Shop, you can fill out and submit the Contact us form. To inquire about a missing purchase, please select Cash back overview in the menu and find the Missing purchase form. Fill in the form and submit it. Remember to use your registered email address when adding your details in any of our forms.
For more help, call Customer Care.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care