Get in touch with our Customer Care representative for assistance
1-800-235-0000

For customers residing outside Canada, please select your country’s website from the menu at the bottom of the page and call the local number on the Contact us page.

If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, capture a screenshot of the error.

You can then send the information to Customer Care. Please also include:

• If you’re a registered user, your name (as in your profile).
• If you’re not a registered user, your full name (as on your government-issued ID).
• Your email address.
• Your phone number.
• The error code and screenshot.
• A brief description of the problem.

You can find a nearby agent location online. After you do so, simply select Directions.