Send money to an inmate

Western Union provides simple and reliable money transfer options, available 24/7, to loved ones currently in a correctional facility.

Be informed. Be aware. Protect yourself from fraud

More information for sending to an inmate

1

Sign up and verify your free profile

Log in or Sign up and verify your profile and select ‘Pay inmate.’

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2

Complete the required fields

Enter the name of the correctional facility, the inmate’s name and their account number.

3

Select a secure payment method

Choose whether to pay with your credit/debit card1, or with your bank account.

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4

Confirm, send and track your transfer

Your money is on its way. We’ll send you a confirmation email with the MTCN to track your transfer to track the funds.

More ways to send money

Transfer money with our app

Send money on the go, anytime, from wherever you are with the Western Union® app.

Learn more

Pay by phone

Easily send money over the phone to a correctional facility by calling 1-800-225-5227.

Learn more

Send money in person

Send money to an inmate in person from over more than 57,000 agent locations2 in the U.S.

Find locations

Frequently Asked Questions about sending money to an inmate

Can I send money to an inmate with Western Union?

Yes, Western Union gives you four convenient ways to send money into an inmate’s account. Send online, by phone, with the Western Union® app or in person at one of our 55,000 agent locations2 around the country.

How do I send money to an inmate with the Western Union® app?

1. If you already have the Western Union® app, log in with Touch ID or your credentials. If you don’t have our app yet, simply download it on the Apple App Store or Google Play Store. New users can follow the steps to register a profile with your email address. You can verify your profile using your driver’s license, passport or government-issued ID.
2. Select ‘Send money to an inmate.’
3. Enter the name of the correctional facility, the inmate’s name and account number.
4. Pay for your money transfer via credit/debit card1.
5. We’ll provide the tracking number for your transaction (MTCN).

Download the app

How do I send money to an inmate online?

1. Log in or sign up and verify your free account. Click ‘Pay inmate’ to start your transfer.
2. Enter the name of the correctional facility, the inmate’s name and their account number.
3. Pay with your credit/debit card1.
4. We will send you a confirmation email with a tracking number of your transaction (MTCN).

How do I send money to an inmate from a Western Union® location?

1. Search for a Western Union® agent location near you.
2. Go directly to the counter and provide the agent with the name of the correctional facility, inmate’s name and account number.
3. Pay with cash or a U.S. bank-issued debit card.
4. We will send you a confirmation email with a tracking number of your transaction (MTCN).

Find a location

How can I send money to an inmate by phone?

1. Call 1-800-CALL-CASH® (1-800-225-5227).
2. Follow the prompts and provide the requested information. You’ll need the correctional facility name, inmate’s name, inmate’s account number and the send amount.
3. Save your tracking number (MTCN) as proof of payment.

What correctional facilities does Western Union serve?

Western Union serves a variety of correctional facilities, allowing you to send money to inmates in county jail and state or federal prison. Use our correctional facilities locator tool to learn more.

Still have questions about sending money to an inmate?

Contact our Customer Care team or visit our FAQ page for more information.

Sign up to start an online money transfer today

Sign up now

Quick and easy sign up

It’s easy to start sending money online and in person today.

Track your transfer

You can easily track your transfer online or via our app using the MTCN.

Pay the way that works for you

Pay using your bank account or credit/debit card1.

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Relied on by customers around the world

As a company working in cross-border, cross-currency money movement, Western Union aims to help grow economies and create a better world. You have the capability to send funds online, with our app or in person to billions of accounts worldwide. So, go ahead: send money with us and enjoy ease of use, reliable service and all the other benefits we have to offer.

Encryption to help protect your transfers

We’re committed to keeping your data secure

Money transfers at your fingertips

Send money or start a transfer and pay in-store.
Track your money transfer in real time.
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4.8/5
4.4/5

Rating as of September 15, 2020.

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1 If you’re using a credit card, a card-issuer cash advance fee and associated interest charges may apply. To avoid these fees or for reduced fees, use a debit card or check other payment methods.

2 Network data as of June 30, 2020.