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Legal

File a Complaint

To file a complaint, please contact Western Union Customer Service before contacting your jurisdiction with a complaint.

Listed below are several ways to contact Western Union Customer Service

phone:

Western Union Customer Service 1-800-325-6000

write:

Western Union
Attn: Executive Resolutions Department
P.O. Box 6036

Englewood, Colorado 80155

email:

executiveresolutionsdept@westernunion.com

 

After first contacting Western Union, if you still have an unresolved complaint regarding the company's money transmission services, please click on the jurisdiction link below and direct your complaint to the appropriate contact.

Alabama Customers

Alaska Customers

Arizona Customers

Arkansas Customers

California Customers

Colorado Customers

Connecticut Customers

Delaware Customers

District of Columbia Customers

Florida Customers

Georgia Customers

Guam Customers

Hawaii Customers

Idaho Customers

Illinois Customers

Indiana Customers

Iowa Customers

Kansas Customers

Kentucky Customers

Louisiana Customers

Maine Customers

Maryland Customers

Massachusetts Customers

Michigan Customers

Minnesota Customers

Mississippi Customers

Missouri Customers

Montana Customers

Nebraska Customers

Nevada Customers

New Hampshire Customers

New Jersey Customers

New Mexico Customers

New York Customers

North Carolina Customers

North Dakota Customers

Ohio Customers

Oklahoma Customers

Oregon Customers

Pennsylvania Customers

Puerto Rico Customers

Rhode Island Customers

South Carolina Customers

South Dakota Customers

Tennessee Customers

Texas Customers

Utah Customers

US Virgin Islands Customers

Vermont Customers

Virginia Customers

Washington Customers

West Virginia Customers

Wisconsin Customers

Wyoming Customers

Northern Mariana Islands Customers

  

 

Alabama Customers:

Alabama Securities Commission

Online:
http://www.asc.state.al.us/

Telephone number:
800-222-1253

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For Alaska Residents Only:

If your issue is unresolved by Western Union Financial Services, Inc. / Western Union International Services, LLC at 1-800-325-6000, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here:

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

  1. Fax: 907-465-1230
  2. Email: msb_licensing@alaska.gov
  3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

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Arizona Customers:

Arizona Department of Financial Institutions

Online:
http://www.azdfi.gov/

Telephone number:
800-544-0708

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Arkansas Customers:

Arkansas Securities Department

Online:
http://www.securities.arkansas.gov/

Telephone number:
800-981-4429

By mail:
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201

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California Customers:

California Department of Business Oversight, Consumer Services

Online:
http://www.dbo.ca.gov

Telephone number:
866-275-2677
916-327-7585

By email:
consumer.complaint@dbo.ca.gov

By mail:
Department of Business Oversight
Attn: Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814

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Colorado Customers:

Colorado Division of Banking

Online:

http://www.dora.colorado.gov/dob

Telephone number:
303-894-7855

By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202

Colorado Consumer Complaint Notice

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Connecticut Customers:

Connecticut Department of Banking

Online:
http://www.ct.gov/dob

Telephone number:
800-831-7225
1-860-240-8180

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Delaware Customers:

Delaware Office of State Bank Commissioner

Online:
http://banking.delaware.gov/

Telephone number:
302-739-4235

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District of Columbia Customers:

District of Columbia Department of Insurance, Securities, & Banking

Online:
http://disb.dc.gov

Telephone number:
202-727-8000

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Florida Customers:

Florida Office of Financial Regulation

Online:
http://www.flofr.com/

Telephone number:
850-487-9687

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Georgia Customers:

Georgia Department of Banking & Finance

Online:
http://www.dbf.georgia.gov/

Telephone number:
888-986-1633

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Guam Customers:

Guam Department of Revenue & Taxation

Online:

https://www.guamtax.com/app/contactus.do

Telephone number:
671-635-1835

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Hawaii Customers:

Hawaii Division of Financial Institutions

Online:
http://cca.hawaii.gov/dfi/

Telephone number:
808-586-2820

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Idaho Customers:

Idaho Department of Finance

Online:
http://finance.idaho.gov/

Telephone number:
208-332-8000

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Illinois Customers:

Illinois Department of Financial and Professional Regulation

Online:
http://www.idfpr.com/

Telephone number:
888-473-4858

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Indiana Customers:

Indiana Department of Financial Institutions

Online:
http://www.in.gov/dfi/

Telephone number:
317-232-3955

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Iowa Customers:

Iowa Division of Banking

Online:
http://www.idob.state.ia.us/

Telephone number:
515-281-4014

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Kansas Customers:

Kansas Office of the State Bank Commissioner

Online:
http://www.osbckansas.org

Telephone number:
1-785-296-2266

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Kentucky Customers:

Kentucky Department of Financial Institutions

Online:
http://kfi.ky.gov

Telephone number:
1-800-223-2579
1-502-573-3390

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Louisiana Customers:

Louisiana Office of Financial Institutions

Online:
http://www.ofi.louisiana.gov/

Telephone number:
888-525-9414
1-225-925-4660

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Maine Customers:

Maine Bureau of Consumer Credit Protection

Online:
http://www.credit.maine.gov/

Telephone number:
207-624-8527
800-332-8529 (ME Only)

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Maryland Customers:

Maryland Office of the Commissioner of Financial Regulation

500 North Calvert Street, Suite 402

Baltimore, Maryland 21202

Attention: Consumer Services Unit

Online:
http://www.dllr.state.md.us/finance

Telephone number:
888-784-0136

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Western Union Financial Services, Inc., NMLS # 906983 at 500 N. Calvert St., Suite 402, Baltimore, MD 21202, phone 888-784-0136

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Massachusetts Customers:

Massachusetts Division of Banks

Online:
http://www.mass.gov/dob

Telephone number:
800-495-2265

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Michigan Customers:

Michigan Department of Insurance & Financial Services

Online:
https://www.michigan.gov/difs

Telephone number:
877-999-6442

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Minnesota Customers:

Minnesota Department of Commerce

Online:
http://mn.gov/commerce

Telephone number:

1-800-657-3602

651-539-1500

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Mississippi Customers:

Mississippi Department of Banking & Consumer Finance

Online:
http://www.dbcf.ms.gov

Telephone number:
800-844-2499

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Missouri Customers:

Missouri Division of Finance

Online:
http://www.finance.mo.gov/

Telephone number:
573-751-3242

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Montana Consumers:

For consumers located in Montana, please contact Western Union directly

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Nebraska Customers:

Nebraska Department of Banking & Finance

Online:
http://www.ndbf.ne.gov/

Telephone number:
877-471-3445

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Nevada Customers:

Nevada Division of Financial Institutions

Online:
http://www.fid.state.nv.us/

Telephone number:
702-486-4120

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New Hampshire Customers:

New Hampshire Banking Department

Online:
http://www.nh.gov/banking/

Telephone number:
603-271-3561

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New Jersey Customers:

New Jersey Department of Banking & Insurance

Online:
http://www.state.nj.us/dobi

Telephone number:
800-446-7467

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New Mexico Customers:

New Mexico Financial Institutions Division

Online:
http://www.rld.state.nm.us

Telephone number:
505-476-4885

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New York Customers:

New York State of Department of Financial Services

Attn: Consumer Assistance Unit

One Commerce Plaza

Albany, NY 12257

Online:
www.dfs.ny.gov

Telephone number:
800-342-3736

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South Carolina Customers:

South Carolina Office of the Attorney General

Online:
http://www.scag.gov

Telephone number:
803-734-3970

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North Carolina Customers:

North Carolina Office of the Commissioner of Banks

Online:
http://www.nccob.gov/public

Telephone number:

1-919-733-3016

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North Dakota Customers:

North Dakota Department of Financial Institutions

Online:
http://www.nd.gov/dfi/

Telephone number:
701-328-9933

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Ohio Customers:

Ohio Division of Financial Institutions

Online:
http://www.com.ohio.gov/fiin/

Telephone number:
866-278-0003

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Oklahoma Customers:

Oklahoma Banking Department

Online:
http://www.ok.gov/banking/

Telephone number:
405-521-2782

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Oregon Customers:

Oregon Division of Financial Regulation

Online:

http://dfr.oregon.gov/Pages/index.aspx

Telephone number:
866-814-9710 (OR Only)

503-378-4140

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Pennsylvania Customers:

Pennsylvania Department of Banking and Securities

Online:

http://www.dobs.pa.gov/

Telephone number:
717-787-1854
800-600-0007

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Puerto Rico Customers:

Puerto Rico Office of Commissioner of Financial Institutions

Online:
http://www.ocif.pr.gov

Telephone number:
800-981-7711

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Rhode Island Customers:

Rhode Island Dept. of Bus. Regulation - Div. of Banking

Online:
http://www.dbr.state.ri.us/

Telephone number:
401-462-9500

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South Dakota Customers:

South Dakota Division of Banking

Online:
http://www.dlr.sd.gov/banking/

Telephone number:
605-773-3421

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Tennessee Customers:

Tennessee Department of Financial Institutions

Online:
http://www.tennessee.gov/tdfi/

Telephone number:
800-778-4215

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Texas Customers:

Texas Department of Banking

Special Audits Division

2601 N. Lamar Blvd.

Austin, Texas 78705-4294

Online:
http://www.dob.texas.gov

Telephone number:
877-276-5554
512-475-1300

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Utah Customers:

Utah Department of Financial Institutions

Online:
http://www.dfi.utah.gov/

Telephone number:
801-538-8830

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Vermont Customers:

Vermont Department of Financial Regulation

Online:
http://dfr.vermont.gov

Telephone number:
802-828-3307

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US Virgin Islands Customers:

US Virgin Islands Division of Banking

Online:
http://ltg.gov.vi/division-of-banking-and-insurance.html

Telephone number:
340-774-7166

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Virginia Customers:

Virginia Bureau of Financial Institutions

Online:
http://www.scc.virginia.gov/bfi/index.aspx

Telephone number:
804-371-9657

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Washington Customers:

Washington Department of Financial Institutions

Online:
http://www.dfi.wa.gov/

Telephone number:
877-746-4334

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West Virginia Customers:

West Virginia Division of Financial Institutions

Online:
http://www.dfi.wv.gov/Pages/default.aspx

Telephone number:
304-558-2294

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Wisconsin Customers:

Wisconsin Department of Financial Institutions

Online:
http://www.wdfi.org/

Telephone number:
608-261-9555

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Wyoming Customers:

Wyoming Department of Audit

Online:
http://audit.state.wy.us/banking/

Telephone number:
303-777-6605

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Northern Mariana Islands Customers:

CNMI Department of Commerce

Online:
http://commerce.gov.mp/divisions/office-secretary/banking

Telephone number:
1 670-664-8020 ext 130

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