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File a complaint with Western Union


To file a complaint, please contact Western Union Customer Service before contacting your jurisdiction with a complaint.

Listed below are several ways to contact Western Union Customer Service

phone:

Western Union Customer Service 1-800-325-6000

write:

Western Union
Attn: Executive Resolutions Department
P.O. Box 6036

Englewood, Colorado 80155

email:

executiveresolutionsdept@westernunion.com

 


Alabama Customers:

Alabama Securities Commission

Online:
http://www.asc.state.al.us/

Telephone number:
800-222-1253

 

For Alaska Residents Only:

If your issue is unresolved by Western Union Financial Services, Inc. / Western Union International Services, LLC at 1-800-325-6000, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here:

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

  1. Fax: 907-465-1230
  2. Email: msb_licensing@alaska.gov
  3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

 

Arizona Customers:

Arizona Department of Financial Institutions

Online:
http://www.azdfi.gov/

Telephone number:
800-544-0708

 

Arkansas Customers:

Arkansas Securities Department

Online:
http://www.securities.arkansas.gov/

Telephone number:
800-981-4429

By mail:
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201

 

California Customers:

Department of Financial Protection and Innovation (DFPI).

Online:
http://www.dbo.ca.gov

Telephone number:
866-275-2677
916-327-7585

By email:
consumer.complaint@dbo.ca.gov

By mail:
Department of Financial Protection and Innovation (DFPI)
Attn: Consumer Services
2101 Arena Boulevard,
Sacramento, CA 95834

 

Colorado Customers:

Colorado Division of Banking

Online:

https://banking.colorado.gov/

Telephone number:
303-894-7855

By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202

Colorado Consumer Complaint Notice

 

Connecticut Customers:

Connecticut Department of Banking

Online:
http://www.ct.gov/dob

Telephone number:
800-831-7225
1-860-240-8180

 

Delaware Customers:

Delaware Office of State Bank Commissioner

Online:
http://banking.delaware.gov/

Telephone number:
302-739-4235

 

District of Columbia Customers:

District of Columbia Department of Insurance, Securities, & Banking

Online:
http://disb.dc.gov

Telephone number:
202-727-8000

 

Florida Customers:

Florida Office of Financial Regulation

Online:
http://www.flofr.com/

Telephone number:
850-487-9687

 

Georgia Customers:

Georgia Department of Banking & Finance

Online:
http://www.dbf.georgia.gov/

Telephone number:
888-986-1633

 

Guam Customers:

Guam Department of Revenue & Taxation

Online:

https://www.guamtax.com/app/contactus.do

Telephone number:
671-635-1835

 

Hawaii Customers:

Hawaii Division of Financial Institutions

Online:
http://cca.hawaii.gov/dfi/

Telephone number:
808-586-2820

 

Idaho Customers:

Idaho Department of Finance

Online:
http://finance.idaho.gov/

Telephone number:
208-332-8000

 

Illinois Customers:

Illinois Department of Financial and Professional Regulation

Online:
http://www.idfpr.com/

Telephone number:
888-473-4858

 

Indiana Customers:

Indiana Department of Financial Institutions

Online:
http://www.in.gov/dfi/

Telephone number:
317-232-3955

 

Iowa Customers:

Iowa Division of Banking

Online:
http://www.idob.state.ia.us/

Telephone number:
515-281-4014

 

Kansas Customers:

Kansas Office of the State Bank Commissioner

Online:
http://www.osbckansas.org

Telephone number:
1-785-296-2266

 

Kentucky Customers:

Kentucky Department of Financial Institutions

Online:
http://kfi.ky.gov

Telephone number:
1-800-223-2579
1-502-573-3390

 

Louisiana Customers:

Louisiana Office of Financial Institutions

Online:
http://www.ofi.louisiana.gov/

Telephone number:
888-525-9414
1-225-925-4660

 

Maine Customers:

Maine Bureau of Consumer Credit Protection

Online:
http://www.credit.maine.gov/

Telephone number:
207-624-8527
800-332-8529 (ME Only)

 

Maryland Customers:

Maryland Office of the Commissioner of Financial Regulation

500 North Calvert Street, Suite 402

Baltimore, Maryland 21202

Attention: Consumer Services Unit

Online:
http://www.dllr.state.md.us/finance

Telephone number:
888-784-0136

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Western Union Financial Services, Inc., NMLS # 906983, or Western Union International Services, LLC, NMLS # 906985, at 500 N. Calvert St., Suite 402, Baltimore, MD 21202, phone 888-784-0136

 

Massachusetts Customers:

Massachusetts Division of Banks

Online:
http://www.mass.gov/dob

Telephone number:
800-495-2265

 

Michigan Customers:

Michigan Department of Insurance & Financial Services

Online:
https://www.michigan.gov/difs

Telephone number:
877-999-6442

 

Minnesota Customers:

Minnesota Department of Commerce

Online:
http://mn.gov/commerce

Telephone number:

1-800-657-3602

651-539-1500

 

Mississippi Customers:

Mississippi Department of Banking & Consumer Finance

Online:
http://www.dbcf.ms.gov

Telephone number:
800-844-2499

 

Missouri Customers:

Missouri Division of Finance

Online:
http://www.finance.mo.gov/

Telephone number:
573-751-3242

 

Montana Consumers:

For consumers located in Montana, please contact Western Union directly

 

Nebraska Customers:

Nebraska Department of Banking & Finance

Online:
http://www.ndbf.ne.gov/

Telephone number:
877-471-3445

 

Nevada Customers:

Nevada Division of Financial Institutions

Online:
http://www.fid.state.nv.us/

Telephone number:
702-486-4120

 

New Hampshire Customers:

New Hampshire Banking Department

Online:
http://www.nh.gov/banking/

Telephone number:
603-271-3561

 

New Jersey Customers:

New Jersey Department of Banking & Insurance

Online:
http://www.state.nj.us/dobi

Telephone number:
800-446-7467

 

New Mexico Customers:

New Mexico Financial Institutions Division

Online:
http://www.rld.state.nm.us/financialinstitutions/

Telephone number:
505-476-4885

 

New York Customers:

New York State of Department of Financial Services

Attn: Consumer Assistance Unit

One Commerce Plaza

Albany, NY 12257

Online:
www.dfs.ny.gov

Telephone number:
800-342-3736

 

North Carolina Customers:

North Carolina Office of the Commissioner of Banks

Online:
http://www.nccob.gov/public

Telephone number:

1-919-733-3016

 

North Dakota Customers:

North Dakota Department of Financial Institutions

Online:
http://www.nd.gov/dfi/

Telephone number:
701-328-9933

 

Ohio Customers:

Ohio Division of Financial Institutions

Online:
http://www.com.ohio.gov/fiin/

Telephone number:
866-278-0003

 

Oklahoma Customers:

Oklahoma Banking Department

Online:
http://www.ok.gov/banking/

Telephone number:
405-521-2782

 

Oregon Customers:

Oregon Division of Financial Regulation

Online:

http://dfr.oregon.gov/Pages/index.aspx

Telephone number:
1-888-877-4894 (OR Only)

503-378-4140

 

Pennsylvania Customers:

Pennsylvania Department of Banking and Securities

Online:

http://www.dobs.pa.gov/

Telephone number:
717-787-1854
800-600-0007

 

Puerto Rico Customers:

Puerto Rico Office of Commissioner of Financial Institutions

Online:
http://www.ocif.pr.gov

Telephone number:
800-981-7711

 

Rhode Island Customers:

Rhode Island Dept. of Bus. Regulation - Div. of Banking

Online:
https://dbr.ri.gov/divisions/banking/

Telephone number:
401-462-9500

 

South Carolina Customers:

South Carolina Office of the Attorney General

Online:
http://www.scag.gov

Telephone number:
803-734-3970

 

South Dakota Customers:

South Dakota Division of Banking

Online:
http://www.dlr.sd.gov/banking/

Telephone number:
605-773-3421

 

Tennessee Customers:

Tennessee Department of Financial Institutions

Online:
http://www.tennessee.gov/tdfi/

Telephone number:
800-778-4215

 

Texas Customers:

Texas Department of Banking

Special Audits Division

2601 N. Lamar Blvd.

Austin, Texas 78705-4294

Online:
http://www.dob.texas.gov

Telephone number:
877-276-5554
512-475-1300

 

Utah Customers:

Utah Department of Financial Institutions

Online:
https://dfi.utah.gov/

Telephone number:
801-538-8830

 

Vermont Customers:

Vermont Department of Financial Regulation

Online:
http://dfr.vermont.gov

Telephone number:
802-828-3307

 

US Virgin Islands Customers:

US Virgin Islands Division of Banking

Online:
https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/

Telephone number:
340-774-2991

 

Virginia Customers:

Virginia Bureau of Financial Institutions

Online:
http://www.scc.virginia.gov/bfi/index.aspx

Telephone number:
804-371-9657

 

Washington Customers:

Washington Department of Financial Institutions

Online:
http://www.dfi.wa.gov/

Telephone number:
877-746-4334

 

West Virginia Customers:

West Virginia Division of Financial Institutions

Online:
http://www.dfi.wv.gov/Pages/default.aspx

Telephone number:
304-558-2294

 

Wisconsin Customers:

Wisconsin Department of Financial Institutions

Online:
http://www.wdfi.org/

Telephone number:
608-261-9555

 

Wyoming Customers:

Wyoming Department of Audit

Online:
http://audit.state.wy.us/banking/

Telephone number:
303-777-6605

 

Northern Mariana Islands Customers:

CNMI Department of Commerce

Online:
http://commerce.gov.mp/divisions/office-secretary/banking

Telephone number:
1 670-664-8020 ext 130

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