Legal
File a Complaint
To file a complaint, please contact Western Union Customer Service before contacting your jurisdiction with a complaint.
Listed below are several ways to contact Western Union Customer Service
phone: |
Western Union Customer Service 1-800-325-6000 |
write: |
Western Union |
email: |
executiveresolutionsdept@westernunion.com |
After first contacting Western Union, if you still have an unresolved complaint regarding the company's money transmission services, please click on the jurisdiction link below and direct your complaint to the appropriate contact.
Alabama Securities Commission
Online:
http://www.asc.state.al.us/
Telephone number:
800-222-1253
If your issue is unresolved by Western Union Financial Services, Inc. / Western Union International Services, LLC at 1-800-325-6000, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
- Fax: 907-465-1230
- Email: msb_licensing@alaska.gov
- Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521
Arizona Department of Financial Institutions
Online:
http://www.azdfi.gov/
Telephone number:
800-544-0708
Arkansas Securities Department
Online:
http://www.securities.arkansas.gov/
Telephone number:
800-981-4429
By mail:
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201
California Department of Business Oversight, Consumer Services
Online:
http://www.dbo.ca.gov
Telephone number:
866-275-2677
916-327-7585
By email:
consumer.complaint@dbo.ca.gov
By mail:
Department of Business Oversight
Attn: Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814
Colorado Division of Banking
Online:
http://www.dora.colorado.gov/dob
Telephone number:
303-894-7855
By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202
Colorado Consumer Complaint Notice
Connecticut Department of Banking
Online:
http://www.ct.gov/dob
Telephone number:
800-831-7225
1-860-240-8180
Delaware Office of State Bank Commissioner
Online:
http://banking.delaware.gov/
Telephone number:
302-739-4235
District of Columbia Customers:
District of Columbia Department of Insurance, Securities, & Banking
Online:
http://disb.dc.gov
Telephone number:
202-727-8000
Florida Office of Financial Regulation
Online:
http://www.flofr.com/
Telephone number:
850-487-9687
Georgia Department of Banking & Finance
Online:
http://www.dbf.georgia.gov/
Telephone number:
888-986-1633
Guam Department of Revenue & Taxation
Online:
https://www.guamtax.com/app/contactus.do
Telephone number:
671-635-1835
Hawaii Division of Financial Institutions
Online:
http://cca.hawaii.gov/dfi/
Telephone number:
808-586-2820
Idaho Department of Finance
Online:
http://finance.idaho.gov/
Telephone number:
208-332-8000
Illinois Department of Financial and Professional Regulation
Online:
http://www.idfpr.com/
Telephone number:
888-473-4858
Indiana Department of Financial Institutions
Online:
http://www.in.gov/dfi/
Telephone number:
317-232-3955
Iowa Division of Banking
Online:
http://www.idob.state.ia.us/
Telephone number:
515-281-4014
Kansas Office of the State Bank Commissioner
Online:
http://www.osbckansas.org
Telephone number:
1-785-296-2266
Kentucky Department of Financial Institutions
Online:
http://kfi.ky.gov
Telephone number:
1-800-223-2579
1-502-573-3390
Louisiana Office of Financial Institutions
Online:
http://www.ofi.louisiana.gov/
Telephone number:
888-525-9414
1-225-925-4660
Maine Bureau of Consumer Credit Protection
Online:
http://www.credit.maine.gov/
Telephone number:
207-624-8527
800-332-8529 (ME Only)
Maryland Office of the Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
Attention: Consumer Services Unit
Online:
http://www.dllr.state.md.us/finance
Telephone number:
888-784-0136
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Western Union Financial Services, Inc., NMLS # 906983, or Western Union International Services, LLC, NMLS # 906985, at 500 N. Calvert St., Suite 402, Baltimore, MD 21202, phone 888-784-0136
Massachusetts Division of Banks
Online:
http://www.mass.gov/dob
Telephone number:
800-495-2265
Michigan Department of Insurance & Financial Services
Online:
https://www.michigan.gov/difs
Telephone number:
877-999-6442
Minnesota Department of Commerce
Online:
http://mn.gov/commerce
Telephone number:
1-800-657-3602
651-539-1500
Mississippi Department of Banking & Consumer Finance
Online:
http://www.dbcf.ms.gov
Telephone number:
800-844-2499
Missouri Division of Finance
Online:
http://www.finance.mo.gov/
Telephone number:
573-751-3242
For consumers located in Montana, please contact Western Union directly
Nebraska Department of Banking & Finance
Online:
http://www.ndbf.ne.gov/
Telephone number:
877-471-3445
Nevada Division of Financial Institutions
Online:
http://www.fid.state.nv.us/
Telephone number:
702-486-4120
New Hampshire Banking Department
Online:
http://www.nh.gov/banking/
Telephone number:
603-271-3561
New Jersey Department of Banking & Insurance
Online:
http://www.state.nj.us/dobi
Telephone number:
800-446-7467
New Mexico Financial Institutions Division
Online:
http://www.rld.state.nm.us/financialinstitutions/
Telephone number:
505-476-4885
New York State of Department of Financial Services
Attn: Consumer Assistance Unit
One Commerce Plaza
Albany, NY 12257
Online:
www.dfs.ny.gov
Telephone number:
800-342-3736
North Carolina Office of the Commissioner of Banks
Online:
http://www.nccob.gov/public
Telephone number:
1-919-733-3016
North Dakota Department of Financial Institutions
Online:
http://www.nd.gov/dfi/
Telephone number:
701-328-9933
Ohio Division of Financial Institutions
Online:
http://www.com.ohio.gov/fiin/
Telephone number:
866-278-0003
Oklahoma Banking Department
Online:
http://www.ok.gov/banking/
Telephone number:
405-521-2782
Oregon Division of Financial Regulation
Online:
http://dfr.oregon.gov/Pages/index.aspx
Telephone number:
866-814-9710 (OR Only)
503-378-4140
Pennsylvania Department of Banking and Securities
Online:
http://www.dobs.pa.gov/
Telephone number:
717-787-1854
800-600-0007
Puerto Rico Office of Commissioner of Financial Institutions
Online:
http://www.ocif.pr.gov
Telephone number:
800-981-7711
Rhode Island Dept. of Bus. Regulation - Div. of Banking
Online:
http://www.dbr.state.ri.us/
Telephone number:
401-462-9500
South Carolina Office of the Attorney General
Online:
http://www.scag.gov
Telephone number:
803-734-3970
South Dakota Division of Banking
Online:
http://www.dlr.sd.gov/banking/
Telephone number:
605-773-3421
Tennessee Department of Financial Institutions
Online:
http://www.tennessee.gov/tdfi/
Telephone number:
800-778-4215
Texas Department of Banking
Special Audits Division
2601 N. Lamar Blvd.
Austin, Texas 78705-4294
Online:
http://www.dob.texas.gov
Telephone number:
877-276-5554
512-475-1300
Utah Department of Financial Institutions
Online:
http://www.dfi.utah.gov/
Telephone number:
801-538-8830
Vermont Department of Financial Regulation
Online:
http://dfr.vermont.gov
Telephone number:
802-828-3307
US Virgin Islands Division of Banking
Online:
https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/
Telephone number:
340-774-7166
Virginia Bureau of Financial Institutions
Online:
http://www.scc.virginia.gov/bfi/index.aspx
Telephone number:
804-371-9657
Washington Department of Financial Institutions
Online:
http://www.dfi.wa.gov/
Telephone number:
877-746-4334
West Virginia Division of Financial Institutions
Online:
http://www.dfi.wv.gov/Pages/default.aspx
Telephone number:
304-558-2294
Wisconsin Department of Financial Institutions
Online:
http://www.wdfi.org/
Telephone number:
608-261-9555
Wyoming Department of Audit
Online:
http://audit.state.wy.us/banking/
Telephone number:
303-777-6605
Northern Mariana Islands Customers:
CNMI Department of Commerce
Online:
http://commerce.gov.mp/divisions/office-secretary/banking
Telephone number:
1 670-664-8020 ext 130