File a Complaint
To File a complaint, please contact Western Union Customer Service before contacting your jurisdiction with a complaint.
Listed below are several ways to contact Western Union Customer Service
| phone: | Western Union Customer Service 1-866-432-3329 |
| write: | Western Union Attn: Manager, Customer Advocate Dept P.O. Box 6036 Englewood, Colorado 80112 |
| email: | customeradvocatedept@westernunion.com |
After first contacting Western Union Financial Services, Inc., if you still have an unresolved complaint regarding the company's money transmission services, please click on the jurisdiction link below and direct your complaint to the appropriate contact.
Alabama Securities Commission
Online:
http://www.asc.state.al.us/
Telephone Number:
800-222-1253
Alaska Division of Banking & Securities
Online:
https://www.commerce.alaska.gov/web/dbs/
By Phone:
888-925-2521
By mail:
State of Alaska
DCCED, Banking & Securities Investigations
550 West 7th Avenue, Suite 1850
Anchorage, AK 99501
Arizona Department of Financial Institutions
Online:
http://www.azdfi.gov/
Telephone Number:
602-771-2800
Arkansas Securities Department
Online:
http://www.securities.arkansas.gov/
Telephone Number:
800-981-4429
By mail:
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201
California Department of Business Oversight, Consumer Services
Online:
http://www.dbo.ca.gov/
Telephone Number:
1-866-275-2677
By email:
consumer.complaint@dbo.ca.gov
By mail:
Department of Business Oversight
Attn: Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814
Colorado Division of Banking
Online:
http://www.dora.colorado.gov/dob
Telephone Number:
303-894-7575
1-877-695-0465
By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202
Colorado Consumer Complaint Notice
Connecticut Department of Banking
Online:
http://www.ct.gov/dob/
Telephone Number:
860-240-8299
Delaware Office of State Bank Commissioner
Online:
http://banking.delaware.gov/
Telephone Number:
302-739-4235
District of Columbia Customers:
District of Columbia Department of Insurance, Securities, & Banking
Online:
http://disb.dc.gov
Telephone Number:
202-727-8000
Florida Office of Financial Regulation
Online:
http://www.flofr.com/
Telephone Number:
850-487-9687
Georgia Department of Banking & Finance
Online:
http://www.dbf.georgia.gov/
Telephone Number:
888-986-1633
Guam Department of Revenue & Taxation
Online:
http://www.guamtax.com/
Telephone Number:
671-635-7621
Hawaii Division of Financial Institutions
Online:
http://cca.hawaii.gov/dfi/
Telephone Number:
808-586-2820
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Idaho Department of Finance
Online:
http://finance.idaho.gov/
Telephone Number:
208-332-8000
Illinois Department of Financial and Professional Regulation
Online:
http://www.idfpr.com/
Telephone Number:
1-888-473-4858
Indiana Department of Financial Institutions
Online:
http://www.in.gov/dfi/
Telephone Number:
317-232-3955
800-382-4880 (IN Only)
Iowa Division of Banking
Online:
http://www.idob.state.ia.us/
Telephone Number:
515-281-4014
Kansas Office of the State Bank Commissioner
Online:
http://www.osbckansas.org/
Telephone Number:
785-296-2266
Kentucky Department of Financial Institutions
Online:
http://www.kfi.ky.gov/
Telephone Number:
1-800-223-2579
Louisiana Office of Financial Institutions
Online:
http://www.ofi.louisiana.gov/
Telephone Number:
888-525-9414
Maine Bureau of Consumer Credit Protection
Online:
http://www.credit.maine.gov/
Telephone Number:
207-624-8527
800-332-8529 (ME Only)
Maryland Office of the Commissioner of Financial Regulation
Online:
http://www.dllr.state.md.us
Telephone Number:
888-784-0136
By mail:
Office of the Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Maryland Consumer Complaint Notice
Massachusetts Division of Banks
WU FT #906983
Online:
http://www.mass.gov/dob
Telephone Number:
1-617-956-1500
Michigan Department of Insurance & Financial Services
Online:
http://www.michigan.gov/dleg
Telephone Number:
877-999-6442
Minnesota Department of Commerce
Online:
http://http://mn.gov/commerce
Telephone Number:
651-539-1600
Mississippi Department of Banking & Consumer Finance
Online:
http://www.dbcf.state.ms.us/
Telephone Number:
800-844-2499
Missouri Division of Finance
Online:
http://www.finance.mo.gov/
Telephone Number:
573-751-3242
For consumers located in Montana, please contact Western Union directly
Nebraska Department of Banking & Finance
Online:
http://www.ndbf.ne.gov/
Telephone Number:
402 -471-2171
Nevada Division of Financial Institutions
Online:
http://www.fid.state.nv.us/
Telephone Number:
702-486-4120
New Hampshire Banking Department
Online:
http://www.nh.gov/banking/
Telephone Number:
603-271-3561
New Jersey Department of Banking & Insurance
Online:
http://www.state.nj.us/dobi
Telephone Number:
800-446-7467
New Mexico Financial Institutions Division
Online:
http://www.rld.state.nm.us
Telephone Number:
505-476-4885
New York Department of Financial Services
Online:
http://www.dfs.ny.gov/
Telephone Number:
877-226-5697
By mail:
New York State Department of Financial Services
Consumer Services Division
One State Street
New York, NY 10004-1417
North Carolina Office of the Commissioner of Banks
Online:
http://www.nccob.gov/public/
Telephone Number:
1-800-874-9791
1-919-733-3016
North Dakota Department of Financial Institutions
Online:
http://www.nd.gov/dfi/
Telephone Number:
701-328-9933
Ohio Division of Financial Institutions
Online:
http://www.com.ohio.gov/fiin/
Telephone Number:
866-278-0003
Oklahoma Banking Department
Online:
http://www.ok.gov/banking/
Telephone Number:
405-521-2782
Oregon Division of Financial Regulation
Online:
http://dfr.oregon.gov/Pages/index.aspx
Telephone Number:
866-814-9710 (OR Only)
503-378-4140
Pennsylvania Department of Banking and Securities
Online:
http://www.dobs.pa.gov/
Telephone Number:
1-717-787-1854
1-800-722-2657
Puerto Rico Office of Commissioner of Financial Institutions
Online:
http://www.ocif.gobierno.pr/index_eng.html
Telephone Number:
787-723-3131
Rhode Island Dept. of Bus. Regulation - Div. of Banking
Online:
http://www.dbr.state.ri.us/
Telephone Number:
401-462-9500
For consumers in South Carolina, please contact Western Union directly.
South Dakota Division of Banking
Online:
http://www.dlr.sd.gov/banking/
Telephone Number:
605-773-3421
Tennessee Department of Financial Institutions
Online:
http://www.tennessee.gov/tdfi/
Telephone Number:
800-778-4215
Texas Department of Banking
Online:
http://www.dob.texas.gov/
Telephone Number:
877-276-5554 (toll free)
By mail:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Utah Department of Financial Institutions
Online:
http://www.dfi.utah.gov/
Telephone Number:
801-538-8830
Vermont Department of Financial Regulation
Online:
http://www.dfr.vermont.gov/banking/banking-division
Telephone Number:
1-888-568-4547
U.S Virgin Islands Division of Banking
Online:
http://ltg.gov.vi/division-of-banking-and-insurance.html
Telephone Number:
340-774-7166
Virginia Bureau of Financial Institutions
Online:
http://www.scc.virginia.gov/bfi/index.aspx
Telephone Number:
8804-371-9657
800-552-7945 (VA Only)
Washington State Department of Financial Institutions
Online:
http://www.dfi.wa.gov/
Telephone Number:
1-877-746-4334
West Virginia Division of Financial Institutions
Online:
http://www.dfi.wv.gov/Pages/default.aspx
Telephone Number:
304-558-2294
Wisconsin Department of Financial Institutions
Online:
http://www.wdfi.org/
Telephone Number:
608-261-9555
Wyoming Department of Audit
Online:
http://audit.state.wy.us/banking/
Telephone Number:
303-777-6605