File a Complaint

To file a complaint, please contact Western Union Customer Service before contacting your jurisdiction with a complaint.

Listed below are several ways to contact Western Union Customer Service

Attn: Executive Resolutions Department
P.O. Box 6036
Englewood, Colorado 80155

Phone:	Western Union Customer Service 1-800-325-6000
write:
Contact us

After first contacting Western Union, if you still have an unresolved complaint regarding the company’s money transmission services, please click on the jurisdiction link below and direct your complaint to the appropriate contact.

Alabama Customers	Alaska Customers	American Samoa Customers	Arizona Customers
Arkansas Customers	California Customers	Colorado Customers	Connecticut Customers
Delaware Customers	District of Columbia Customers	Florida Customers	Georgia Customers
Guam Customers	Hawaii Customers	Idaho Customers	Illinois Customers
Indiana Customers	Iowa Customers	Kansas Customers	Kentucky Customers
Louisiana Customers	Maine Customers	Maryland Customers	Massachusetts Customers
Michigan Customers	Minnesota Customers	Mississippi Customers	Missouri Customers
Montana Customers	Nebraska Customers	Nevada Customers	New Hampshire Customers
New Jersey Customers	New Mexico Customers	New York Customers	North Carolina Customers
North Dakota Customers	Northern Mariana Islands Customers	Ohio Customers	Oklahoma Customers
Oregon Customers	Pennsylvania Customers	Puerto Rico Customers	Rhode Island Customers
Texas Customers	South Dakota Customers	Tennessee Customers	South Carolina Customers
Utah Customers	US Virgin Islands Customers	Vermont Customers	Virginia Customers
Washington Customers	West Virginia Customers	Wisconsin Customers	Wyoming Customers

Alabama Customers:

Alabama Securities Commission

Online:
https://asc.alabama.gov/

Telephone number:
800-222-1253

1-334-242-2984

For Alaska Residents Only:

If your issue is unresolved by Western Union Financial Services, Inc. / Western Union International Services, LLC – 1-800-325-6000, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

American Samoa Customers:

American Samoa Office of Financial Institutions

Online:
www.americansamoa.gov/contactus

Telephone number:

684-633-4116

Arizona Customers:

Arizona Department of Insurance and Financial Institutions

Online:
https://difi.az.gov/

Telephone number:
800-544-0708

(602) 364-3100

Arkansas Customers:

Arkansas Securities Department

Online:
https://www.securities.arkansas.gov/

Telephone number:
800-981-4429

1-501-324-9260

By mail:
#1 Commerce Way, Suite 402
Little Rock, AR 72202

California Customers:

Department of Financial Protection and Innovation (DFPI).

Online:
https://dfpi.ca.gov/

Telephone number:
866-275-2677
916-327-7585

Email – Ask.DFPI@dfpi.ca.gov

Mailing address –

Department of Financial Protection and Innovation (DFPI)
Attn: Consumer Services
651 Bannon St., Suite 300
Sacramento, CA 95811

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at Ask.DFPI@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 651 Bannon St., Suite 300, Sacramento, CA 95811.

Colorado Customers:

Colorado Division of Banking

Online:

https://banking.colorado.gov/

Telephone number:
303-894-7575

By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202

Colorado Consumer Complaint Notice

Connecticut Customers:

Connecticut Department of Banking

Online:
https://www.ct.gov/dob

Telephone number:
1-800-831-7225
1-860-240-8299

Delaware Customers:

Delaware Office of State Bank Commissioner

Online:
https://banking.delaware.gov/

Telephone number:
302-739-4235

District of Columbia Customers:

District of Columbia Department of Insurance, Securities, & Banking

Online:
https://disb.dc.gov

Telephone number:
202-727-8000

Florida Customers:

Florida Office of Financial Regulation

Online:
https://flofr.gov/

Telephone number:
850-487-9687

Georgia Customers:

Georgia Department of Banking & Finance

Online:
https://www.dbf.georgia.gov/

Telephone number:
888-986-1633
770-986-1633

Guam Customers:

Guam Department of Revenue & Taxation

Online:

https://www.guamtax.com/

Telephone number:
1-671-635-1845
1-671-635-1846

Hawaii Customers:

Hawaii Division of Financial Institutions

Online:
https://cca.hawaii.gov/dfi/

Telephone number:
808-586-2820

Idaho Customers:

Idaho Department of Finance

Online:
https://finance.idaho.gov/

Telephone number:
1-888-346-3378

208-332-8000

Illinois Customers:

Illinois Department of Financial and Professional Regulation

Online:
https://idfpr.illinois.gov/

Telephone number:
1-888-473-4858

1-312-814-6910

Indiana Customers:

Indiana Department of Financial Institutions

Online:
https://www.in.gov/dfi/

Telephone number:
800-382-4880
317-232-3955

Iowa Customers:

Iowa Division of Banking

Online:
https://www.idob.state.ia.us/

Telephone number:
515-281-4014

Kansas Customers:

Kansas State Bank Commissioner

Online:
https://www.osbckansas.org

Telephone number:
877-387-8523
785-380-3939

Kentucky Customers:

Kentucky Department of Financial Institutions

Online:
https://kfi.ky.gov

Telephone number:
1-800-223-2579
1-502-573-3390

Louisiana Customers:

Louisiana Office of Financial Institutions

Online:
https://www.ofi.louisiana.gov/

Telephone number:
1-225-925-4660

Maine Customers:

Maine Bureau of Consumer Credit Protection

Online:
https://www.maine.gov/pfr/consumercredit/index.shtml

Telephone number:
207-624-8527
800-332-8529 (ME Only)

Maryland Customers:

Maryland Office of Financial Regulation

100 S. Charles Street Tower 1, Suite 5300, Baltimore,

MD 21201

Attention: Consumer Services Unit

Online:
https://www.dllr.state.md.us/finance

Telephone number:
888-784-0136

1-410-230-6100

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Western Union Financial Services, Inc., NMLS # 906983, or Western Union International Services, LLC, NMLS # 906985, at 100 S. Charles Street Tower 1, Suite 5300, Baltimore, MD 21201, phone 888-784-0136.

These licensed companies may be verified through the NMLS Consumer Access website – https://www.nmlsconsumeraccess.org/

Massachusetts Customers:

Massachusetts Division of Banks

Online:
https://www.mass.gov/dob

Telephone number:
800-495-2265

1-617-956-1500

Michigan Customers:

Michigan Department of Insurance & Financial Services

Online:
https://www.michigan.gov/difs

Telephone number:
877-999-6442
517-284-8800

Minnesota Customers:

Minnesota Department of Commerce

Online:
https://mn.gov/commerce

Telephone number:

1-651-539-1600

1-651-539-1500

Mississippi Customers:

Mississippi Department of Banking & Consumer Finance

Online:
https://www.dbcf.ms.gov

Telephone number:

601-321-6901

Missouri Customers:

Missouri Division of Finance

Online:
https://www.finance.mo.gov/

Telephone number:
573-751-3242

Montana Consumers:

For consumers located in Montana, please contact Western Union directly

Nebraska Customers:

Nebraska Department of Banking & Finance

Online:
https://www.ndbf.ne.gov/

Telephone number:
877-471-3445

Nevada Customers:

Nevada Financial Institutions Division

Online:
https://fid.nv.gov/

Telephone number:
702-486-4120

New Hampshire Customers:

New Hampshire Banking Department

Online:
https://www.nh.gov/banking/

Telephone number:
603-271-3561

New Jersey Customers:

New Jersey Department of Banking & Insurance

Online:
https://www.state.nj.us/dobi

Telephone number:
800-446-7467

609-292-7272
New Mexico Customers:

New Mexico Financial Institutions Division

Online:
https://www.rld.nm.gov/financial-institutions/

Telephone number:
505-476-4885

New York Customers:

New York State of Department of Financial Services

Attn: Consumer Assistance Unit

One Commerce Plaza

Albany, NY 12257

Online:
www.dfs.ny.gov

Telephone number:
800-342-3736

North Carolina Customers:

North Carolina Office of the Commissioner of Banks

Online:
https://nccob.nc.gov/

Telephone number:

1-919-733-3016

North Dakota Customers:

North Dakota Department of Financial Institutions

Online:
https://www.nd.gov/dfi/

Telephone number:
701-328-9933

Northern Mariana Islands Customers:

CNMI Department of Commerce

Online:

https://commerce.gov.mp/divisions/office-secretary/banking

Telephone number:
(670) 664-3000

Ohio Customers:

Ohio Division of Financial Institutions

Online:
https://www.com.ohio.gov/fiin/

Telephone number:
866-278-0003
614-728-8400

Oklahoma Customers:

Oklahoma Banking Department

Online:
https://www.ok.gov/banking/

Telephone number:
405-521-2782

Oregon Customers:

Oregon Division of Financial Regulation

Online:

https://dfr.oregon.gov/Pages/index.aspx

Telephone number:
1-888-877-4894 (OR Only)

503-378-4140

Pennsylvania Customers:

Pennsylvania Department of Banking and Securities

Online:

https://www.pa.gov/agencies/dobs.html

Telephone number:
1-800-722-2657

Puerto Rico Customers:

Puerto Rico Office of Commissioner of Financial Institutions

Online:
https://www.ocif.pr.gov/

Telephone number:
787-723-3131
787-723-8445

Rhode Island Customers:

Rhode Island Dept. of Bus. Regulation – Div. of Banking

Online:
https://dbr.ri.gov/divisions/banking/

Telephone number:
1-401-462-9503

South Carolina Customers:

South Carolina Attorney General

Online:
https://www.scag.gov

Telephone number:
803-734-3970

South Dakota Customers:

South Dakota Division of Banking

Online:
https://dlr.sd.gov/banking/default.aspx

Telephone number:
605-773-3421

Tennessee Customers:

Tennessee Department of Financial Institutions

Online:
https://www.tennessee.gov/tdfi/

Telephone number:
800-778-4215
615-741-2236

Any questions or complaints regarding the money transmission activities of Western Union Financial Services, Inc. (NMLS #906983) or Western Union International Services, LLC (NMLS #906985) can be directed to the Tennessee Department of Financial Institutions at 1-800-778-4215.

Texas Customers:

Texas Department of Banking
2601 N. Lamar Blvd.
Austin, Texas 78705-4294

Online:
https://www.dob.texas.gov

Telephone number:
877-276-5554
512-475-1300

If you have a complaint, first contact Western Union Financial Services, Inc. / Western Union International Services, LLC at 1-800-325-6000. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294, 1-877-276-5554 (toll free), www.dob.texas.gov.

Utah Customers:

Utah Department of Financial Institutions

Online:
https://dfi.utah.gov/

Telephone number:
801-538-8830

Vermont Customers:

Vermont Department of Financial Regulation

Online:
https://dfr.vermont.gov

Telephone number:

1-833-337-4685

1-802-828-3307

US Virgin Islands Customers:

U.S Virgin Islands Division of Banking, Insurance and Financial Regulation