Frequently Asked Questions

Consumer protection
Consumer protection introduction Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union e-mailed me. What should I do? View all questions →
Western Union® Rewards
What is the Western Union Rewards program? How can I register to the Western Union Rewards loyalty program? What are the benefits of Western Union Rewards program? View all questions →
Identification process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? Which Ersal branches can verify my profile in Saudi Arabia ? View all questions →
Registration
Do I need to register to send money online? Is there a charge to register on Western Union’s website? What do I need to register and send money online through Western Union? View all questions →
Receive money
How can I collect the money in Saudi Arabia? How do I know if my money transfer has been received? How are money transfers paid to receivers? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents in Saudi Arabia? How can I find a Western Union® agent location in Saudi Arabia? View all questions →
Send money to a bank account from saudi arabia
Can I send money directly to a bank account? To which countries can I send money directly to my receiver’s bank account? How do I send money to a bank account from Saudi Arabia? View all questions →
Western Union® mobile app
Does Western Union Saudi Arabia have a mobile app? What services can I access with the mobile app in Saudi Arabia? Does it cost anything to use Western Union® mobile app in Saudi Arabia? View all questions →
Covid-19
Introduction Is Western Union open for business? I cannot pick up my money transfer because no agent locations are open due to COVID-19. View all questions →
Send money online
How do I send money online? How soon is my money available for pickup when I send it online? How do I pay for my online transfer? View all questions →
Customer questionnaire
How can I use Western Union services again? What happens after I provided the additional information? Are my documents safe? View all questions →
My WU℠ loyalty program
I’m trying to log in to My WU website to check my balance or redeem a reward and I’m getting ‘multiple matches’ error message. What can I do? How can I register to My WU loyalty program? How can I earn My WU℠ points?  View all questions →
Registration and profile settings
How can I update my Western Union profile? Do I need to register to send money online? Is there a charge to register on Western Union’s website? View all questions →
Help with transfers
Will I be notified if my transfer is delayed? How can I check my transfer status? Who can check the status of a money transfer? View all questions →