Frequently Asked Questions

Send money online

How do I send money online?

How soon is my money available for pickup when I send it online?

How do I pay for my online transfer?

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COVID-19

Is Western Union open for business?

I cannot pick up my money transfer because no agent locations are open due to COVID-19.

If I can’t pick up my money transfer, what will happen to my money?

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WU Mobile app

Does Western Union Saudi Arabia have a mobile app?

What services can I access with the mobile app in Saudi Arabia?

Does it cost anything to use Western Union® mobile app in Saudi Arabia?

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Send money to a bank account from Saudi Arabia

Can I send money directly to a bank account?

To which countries can I send money directly to my receiver’s bank account?

How do I send money to a bank account from Saudi Arabia?

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Send money in person

Who uses Western Union money transfer services?

Who are Western Union® agents in Saudi Arabia?

How can I find a Western Union® agent location in Saudi Arabia?

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Receive money

How can I collect the money in Saudi Arabia?

How do I know if my money transfer has been received?

How are money transfers paid to receivers?

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Registration

Do I need to register to send money online?

Is there a charge to register on Western Union’s website?

What do I need to register and send money online through Western Union?

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Identification process

Does Western Union need to confirm my identity?

How long will it take to confirm my identity?

Which Ersal branches can verify my profile in Saudi Arabia ?

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My Wu

How can I register to My WU loyalty program?

What are the benefits of the My WU loyalty program?

How do I get My WU points?

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Consumer protection

Consumer protection introduction

Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?

Someone claiming to be from Western Union emailed me. What should I do?

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Can’t find what you are looking for?

If you need to know more about westernunion.com services (app and web), do not hesitate to call Ersal Customer Care at +966 9200 33663.

For other Western Union services, get in touch with our agents Customer Care. For further assistance, you can call us at 800 844 4067 (landline and STC) or 800 850 0338 (Mobily and Zain).