Frequently Asked Questions

FAQ / Registration

Registration

Do I need to register to send money online?

Yes. To send money, you need to be registered. Once you have successfully registered on westernunion.com, you will need to verify your identity. Please note that you can choose between the following verification options :

• Online verification with Absher
• In-person verification at an Ersal location

Please note that if you are an existing Ersal customer, you are not required to verify your identity in person.
After your identity is verified, you can start using Western Union online money transfer services immediately.

Is there a charge to register on Western Union’s website?

No, it’s free of charge.

What do I need to register and send money online through Western Union?

Anyone who meets the following requirements can register and start sending money online.

  • Must have a valid National Identification Card for Saudis and Resident ID for non-Saudis
  • Must be of at least 18 years old.
  • Must accept Western Union’s Terms and Conditions.
  • Must have a valid phone number.
  • Must have a valid Mada card issued in Saudi Arabia.
How many times can I register?

Registration with a valid ID and an email address is possible only once.

 

How can I change or update my WU profile?

You can change or update your WU Profile information from the “Profile Overview” tab after you log in to wu.com. After your identity is verified you cannot change your first name, last name, date of birth, country of birth, Nationality, ID number and mobile number. If you require to change this information after your identity is verified, please contact Western Union Customer Care number at (920033663) if dialed from local number or (+966920033663) if dialed from international number. You can also send an email to wu.support@ersal.sa.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care