Frequently Asked Questions

FAQ / Send money in person

Send money in person

Who uses Western Union money transfer services?

Western Union’s services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.

Who are Western Union® agents in Saudi Arabia?

They are our representatives who will help you send or receive money, these are our partner Banks.

How can I find a Western Union® agent location in Saudi Arabia?

You can easily locate a Western Union agent location online, just use our agent locator.

How do I send money from an agent location?

The first step is to locate the nearest agent location (find it in our agent locator online), then you should give your receiver’s details to the agent. Once all the information is entered, you will be asked to give the total amount including the service fees. The transfer will be completed after this and the money available in minutes1 to your receiver. Don’t forget to get the tracking number (MTCN) from your receipt and share it only with your receiver, he or she will need it to pick up the cash.

1 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Send Form for details.

What are acceptable documents for picking up money in Saudi Arabia?

For money pickups at a Western Union agent location, your receiver must present one of the following types of IDs:

  • National Identification Card (for Saudis)
  • Resident ID (for other nationalities)

Acceptable IDs are subject to the rules and regulations of the Central Bank of Saudi Arabia.

How can I find out if my money transfer has been paid?

You can check your transfer status online. All you need is your name and the tracking number (MTCN – Tracking number) printed on your receipt. Or you can call our Western Union Customer Care number at (920033663) if dialed from local number or (+966920033663) if dialed from international number. You can also send an email to

How can I find out if a money transfer is available for pick up?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – Tracking number) printed on the sender’s receipt.

When can I visit a Western Union’s agent location?

Each Western Union agent location has its own hours of operation. Some have extended hours and some even stay open 24/7.
Find a nearby Western Union agent location.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care