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Contact us


If you have any questions and would like to contact us, please use one of the options below. A Customer Service Representative will respond as soon as possible.


By Mail


Customer Service in English:

Western Union Financial Services, Inc.
PO BOX 4430 Bridgeton,
MO 63044

Customer Service in Spanish:

Western Union Financial Services, Inc.
PO BOX 130780
Dallas, TX 75313


By Phone

  • Call 1-800-325-6000 to speak with a Customer Service Representative in English, or find an Agent location.
  • Llame 1-800-325-4045 para hablar con un representante de servicio al cliente en español, o buscar una agencia
  • Call 1-800-225-2750 to discuss your Western Union Preferred Customer Card.
  • Call 1-800-999-9660 to inquire about a Western Union® Money OrderSM purchased at an Agent location.
  • Call 1-800-238-5772 to speak with a Quick Collect® Customer Service Representative.
  • Call 1-800-238-5772 to speak with a Prepaid Services/Swiftpay Customer Service Representative.
  • Call 1-800-238-5772 to speak with a Customer Service Representative about cash payments for purchases.