Frequently Asked Questions

FAQ / Send money online

Send money online

How do I send money online?

To send money online, please visit wu.com and create a profile. After your profile has been verified, you’ll be able to send money directly to your receiver’s bank account or for a cash pickup at one of our agent locations.

 

How soon is my money available for pickup when I send it online?

Your money will be available within minutes 1 for a cash pickup or within 5 days for a direct to bank account transfer, depending on your receiver’s country 1,2

1 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply.

2 The money will be released only if the payment is received between 9:00 a.m. and 3:30 p.m. during the bank’s working days; Any transfers done outside that timeframe will be only released on the next working day.

How do I pay for my online transfer?

To fund an online transfer on wu.com in Saudi Arabia, you need a Mada card issued in Saudi Arabia. If you wish to find out more, please call our Western Union Customer Care number at (920033663) if dialed from local number or (+966920033663) if dialed from international number. You can also send an email to wu.support@ersal.sa.

Where can I send money online?

You can review the list of countries to which you can send money online from Saudi Arabia. Transfers within Saudi Arabia are not available.

How much can I send online?

After your profile is verified, you can send up to 10 000.00 SAR per transaction.

How do I know if my online transfer has been approved?

Your online receipt will show if your transfer has been approved. When the transfer is complete, you’ll get an email with your tracking number (MTCN). If your transfer is on hold you might be contacted for more information. If your transfer is rejected you may call Western Union Customer Care at (920033663) if dialed from local number or (+966920033663) if dialed from international number. You can also send an email to wu.support@ersal.sa.

How can I cancel a money transfer after it was sent?

A transfer can only be cancelled if the money hasn’t been deposited into your receiver’s bank account or collected in the destination country. If you wish to cancel your money transfer, please call our Western Union Customer Care number at (920033663) if dialed from local number or (+966920033663) if dialed from international number. You can also send an email to wu.support@ersal.sa.

Can I get a receipt for my transfer?

A receipt will be sent to your email after the transfer is completed. You can also see the details of all your previous transfers in your profile.

What is a tracking number (MTCN)?

The tracking number (MTCN) is a unique code to every transfer. Your receiver will need this 10-digit number when they pick up their money, and it can also be used to track your transfer.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care

1Funds may be delayed or services unavailable based on certain transfer conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply.

2The money will be released only if the payment is received between 9:00 a.m. and 3:30 p.m. during the bank’s working days; Any transfers done outside that timeframe will be only released on the next working day.