Frequently Asked Questions

FAQ / Receive money

Receive money

How can I collect the money in Saudi Arabia?

You can pick up your money at any Western Union’s agent location. You’ll need to provide the following information:

  • Your name.
  • The tracking number (MTCN – Tracking number).
  • Amount expected.
  • Sender’s full name.
  • Country the money came from.
  • A valid ID (national ID card for Saudis and resident ID for other nationalities)

Some restrictions may apply.

How do I know if my money transfer has been received?

You can check your transfer status online. All you need is your name and the tracking number (MTCN – tracking number) printed on your receipt. Or you can call our Western Union Customer Care number at (920033663) if dialed from local number or (+966920033663) if dialed from international number. You can also send an email to, or send an email.

How are money transfers paid to receivers?

AMoney transfers will generally be paid in cash, but some agents will pay by cheque or a combination of cash and cheque. The receiver may choose other ways to receive funds. Other restrictions may apply. Please visit or call the nearest Western Union agent location to get more information about restrictions.

How much does it cost to receive money?

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to get the money in a different currency, directly to a device or a bank account at the moment of pickup.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care