Frequently Asked Questions

Receive money

How can I collect the money in Saudi Arabia?

You can pick up your money at any Western Union’s agent location. You’ll need to provide the following information:

  • Your name.
  • The tracking number (MTCN – Tracking number).
  • Amount expected.
  • Sender’s full name.
  • Country the money came from.
  • A valid ID (national ID card for Saudis and resident ID for other nationalities)

Some restrictions may apply.

How do I know if my money transfer has been received?

You can check your transfer status online. All you need is your name and the tracking number (MTCN – tracking number) printed on your receipt. Or you can call our Western Union Customer Care number at (920033663) if dialed from local number or (+966920033663) if dialed from international number. You can also send an email to wu.support@ersal.sa, or send an email.

How are money transfers paid to receivers?

AMoney transfers will generally be paid in cash, but some agents will pay by cheque or a combination of cash and cheque. The receiver may choose other ways to receive funds. Other restrictions may apply. Please visit or call the nearest Western Union agent location to get more information about restrictions.

How much does it cost to receive money?

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to get the money in a different currency, directly to a device or a bank account at the moment of pickup.

What does my receiver need to pick up the money transfer?

Your receiver can pick up their money from any of our agent locations. They just need to provide the following: 

  • Tracking number (MTCN)
  • Sender’s and receiver’s full names
  • Expected amount
  • Your government-issued photo ID
  • Sender’s country and state/city/province

 

How can my receiver get the money?

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID4, along with the following information:

  • Tracking number (MTCN)
  • Sender’s complete name
  • Sender’s country state/city/province
  • Expected amount

2. Direct to Bank

The money is sent to the receiver’s bank account you provided when you sent the transfer.


3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

 

Note: You must be at least 18 years old to send or receive money with Western Union.

 

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4 We might ask your receiver to provide additional details for identity verification.