Frequently Asked Questions

FAQ / WU Mobile app

WU Mobile app

Does Western Union Saudi Arabia have a mobile app?

Yes, Western Union® mobile app is available for iOS and Android.
Get the free app now
iOS or Android

What services can I access with the mobile app in Saudi Arabia?

With Western Union® app you can:

  • Send money – Verified users can proceed to mobile money transfers using their online log in details. If you are a new user, you can register directly on the app or at
  • Calculate fees and rates – Get up-to-date exchange rates and compare fees1 for Western Union® services.
  • Track a transfer – Find out the status of your transfers with Western Union® tracking app feature
  • Find an agent location – Get the locations for thousands of Western Union’s agents around the globe.
  • Enjoy My Wu program – Earn My Wu points with every money transfer, check your membership status and redeem your points for rewards and discount offers
Does it cost anything to use Western Union® mobile app in Saudi Arabia?

There’s no fee to download the app or to access the app from your mobile phone. But mobile phone data access and calling charges may apply. Please contact your mobile phone network provider for details.

Please note that Western Union® money transfer fees1 will apply if you send money using the mobile app.

How do I get the mobile app in Saudi Arabia?

You can download Western Union® mobile app from the App Store for iOS devices and Google Play for Android devices.
Download the app
iOS or Android

How can I send money using the mobile app?

Customers that have been already verified can use their existing log in details to send money with the Western Union® mobile app.

New customers can register directly on the app in just a few minutes. You will need to verify your profile by presenting one of the following types of IDs at an Ersal location:

  • National Identification Card (for Saudis)
  • Resident ID (for other nationalities)

Please note that if you are an existing Ersal customer, you are not required to verify your identity in person.

Learn more about sending money online.

How do I get a log in to access My Profile in the mobile app?

Simply use your existing online log in. New customers can register directly on the app or register for free online on

Get the free app now
iOS or Android

1 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care