Frequently Asked Questions

Yes, before making your first online transfer, you will need to verify your profile.
First, fill in the online registration form and provide the following information:

– ID number
– Email (username)
– Password
– Mobile number

Once you have successfully registered, you can choose how to get your identity verified from the following verification options :
• Online verification with Absher
• In-person verification at an Ersal location

Please note that if you are an existing Ersal customer, you are not required to verify your identity in person.
To learn more about the verification options, please check our How to verify your identity page.
After your identity is verified, you can start using Western Union online money transfer services immediately.

After you present a valid ID at the nearest Ersal locations, you will receive a confirmation by email. While your verification is being processed, and until verification is completed, you can still send money by visiting a Western Union agent location.

You can find the nearest location to get verified in person by using our online locator. Please note that if you are an existing Ersal customer, you are not required to verify your identity in person.

Your User ID is your email address. If you forgot your password, you can select the “Forgot password” option for a new password to be sent to your email. If your profile is locked, please try to log in again after 30 minutes or contact Western Union’s Customer Care number at (920033663) if dialed from local number or (+966920033663) if dialed from international number. You can also send an email to wu.support@ersal.sa

You can change your password on the Profile Overview page after your log in. Please select “Edit profile” from the right-side menu and change your password. For online registration, you can use only one email address. After you verify your email, it cannot be changed.

Please contact Western Union Customer Care number at (920033663) if dialed from local number or (+966920033663) if dialed from international number. You can also send an email to wu.support@ersal.sa.