To learn more on your transfer, just go to Track a Transfer and enter your 10-digit tracking number (MTCN).
Don’t have your MTCN? You can still know your transfer status in these easy steps:
In progress: Your transfer has been processed and your money is on its way.
Available: Your transfer is ready for pickup. Your receiver needs to visit an agent location with their government-issued ID and tracking number (MTCN).
Received: The money has been picked up by your receiver at an agent location.
Paid: The transfer is complete, and the money has been credited to your receiver’s mobile wallet or bank account.
Delivered: The transfer is complete, and the money has been credited to your receiver’s bank account.
On hold: It’s taking us longer than usual because we are verifying a few things.
Cancelled: Reasons can be self-cancellation or a cancellation from our end. Money is usually refunded with 7 business days.
Refunded: Your money has been refunded in your original form of payment.
Your transfer status is typically updated within 2 hours.
If you have any questions about your transfer status, send us a query.
A Money transfer control number (MTCN) is a unique 10-digit tracking number assigned to your transfer. The MTCN or the tracking number can be used to track your transfer in just a few minutes.
You can find the MTCN on your transfer receipt. You can also find it in your transfer History page.
Please do not share your MTCN with anyone except your receiver or a Western Union representative.
We’re sorry for the inconvenience caused. If you were charged, we’ll refund you the money in your original form of payment within 5-7 business days from the date the refund was processed.
You’ll be notified when your refund is credited to your bank account, credit or debit card, or when it is ready for pickup.
Your transfer may have been cancelled because of one of the following:
While we try our best to make every transfer seamless, sometimes it might be put on hold or get delayed. It could be because of the following:
To avoid any further delay, you may contact us with your tracking number (MTCN). If need be, we may contact you.
For a better transfer experience going forward, please provide the following details accurately:
Sometimes it takes us longer than usual to process your transfer because we need to double-check a few details.
No action is needed from your end at this time. If necessary, we’ll reach out to you. After we’re done, we’ll notify you.
In case your transfer status shows In Progress for more than 48 hours, send us a query here.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care