2017 Complaints report
CORRECTNESS OF RELATIONSHIP BETWEEN INTERMEDIARIES AND CLIENTS
(Provisions of the Governor of the Bank of Italy of 29 July 2009 Published in the Official Gazette [Gazzetta Ufficiale] No. 210 of 10 September 2009 – Delivery Order No. 170 – last update of 13 November 2012)
Within the meaning of the Supervisory Provisions of the Bank of Italy of 29 July 2009 pertaining to the “Transparency of financial and banking transactions and services - correctness of the relationship between intermediaries and their clients” together with any amendments made, a report about activities in the area of complaint management in connection with banking and financial transactions and services is drafted and published on an annual basis.
In 2017, Western Union International Bank GmbH registered and managed 543 complaints from consumers, which referred to the execution of online money transfers in Italy. 134 complaints were upheld and 409 complaints were not upheld. All 543 complaints have been resolved and closed.