• Receiver
  • Payment
  • Review
  • Receipt

Contact us information for Western Union


If you are unsatisfied with your online transfer, you have several options to follow up:

Complete the form below.

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: http://ec.europa.eu/consumers/odr/.



Contact us by phone

If you have questions about online transactions:

  • In Italy, call 800 789 124


English/Italian/French: Daily, 9:00am – 12:00am CET

Romanian: Mon-Sat, 9:00am – 9:00pm CET


  • Outside of Italy, call +322 639 7065.
Contact us by mail

Western Union Processing Italy
Lithuania UAB
J. Balcikonio Str 3, Vilnius, Lithuania LT-08247