Contact Information

We're happy to answer any questions you may have

Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.

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    Give us a call

    Get in touch with our Customer Care representative for assistance:
    800 789 124

    If calling from overseas:
    +322 639 7065

    Give us a call
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    Send your query

    Send us your query and we will contact you as soon as possible.

    Send query
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    Find a location

    Find contacts of a Western Union agent location for retail-related enquiries.

    Find a location

If you have questions about online transactions

Contact us by phone
English/Italian/French: Daily, 9:00am – 12:00am CET
Romanian: Mon-Sat, 9:00am – 9:00pm CET

Contact us by mail
Western Union Processing Italy
Lithuania UAB
J. Balcikonio Str 3, Vilnius, Lithuania LT-08247

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: http://ec.europa.eu/consumers/odr/.