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Enjoy 0 HKD fee when you pay with Tap & Go wallet.

Here's how to send money for a zero transfer fee1

Follow these steps to get started on the Western Union® app:

Download our app

Get the Western Union® app on your mobile and register your profile.

Start the transfer

Enter your transfer details, then choose Tap & Go wallet as the payment method. Make sure you have sufficient balance in your wallet.

Complete the transfer

Enter your PIN in the Tap & Go app to complete the transfer. We'll send you a confirmation email with the tracking number (MTCN).

A few reasons to send money with the Western Union® app

Aside from enjoying a 0 HKD fee1 when paying with your Tap & Go wallet, you can also use our app for faster and convenient transfers on the go.

Touch ID

Log in with ease.

Easy resend

Save your receiver’s details for faster repeat transfers.

Your contacts

Sync your phone contacts to fill out details quickly.

Instant estimates

Check our fees and exchange rates1.

Track your transfer

See the status of your transfer at a glance.

Money in minutes

It takes minutes2 for your money transfer to reach on agent location.

How much can you send online?

You can send up to 7,500 HKD using the Tap & Go wallet on the Western Union® app.

Need help?

Visit our FAQs or get in touch. Our Customer Care is just a call away.

Toll-free: 21179088

Direct dial within Hong Kong:

Available daily
English, Bahasa, Tagalog: 8 am to 9 pm
Cantonese: 8 am to 8 pm
Mandarin: 8 am to 11 pm

Go to FAQs

1 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

2 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional Restrictions may apply. See Terms for details.