Follow these steps to get started on the Western Union® app:
Get the Western Union® app on your mobile and register your profile.
Enter your transfer details, then choose Tap & Go wallet as the payment method. Make sure you have sufficient balance in your wallet.
Enter your PIN in the Tap & Go app to complete the transfer. We'll send you a confirmation email with the tracking number (MTCN).
Aside from enjoying a 0 HKD fee1 when paying with your Tap & Go wallet, you can also use our app for faster and convenient transfers on the go.
Log in with ease.
Save your receiver’s details for faster repeat transfers.
Sync your phone contacts to fill out details quickly.
Check our fees and exchange rates1.
See the status of your transfer at a glance.
It takes minutes2 for your money transfer to reach on agent location.
1 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.
2 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional Restrictions may apply. See Terms for details.