How to receive money in
Hong Kong

Learn more

Choose how you wish to receive money

Cash pickup icon

Cash pickup

1. Visit a Western Union agent location.

2. Provide your sender's full name, country, the amount sent, and the tracking Number (MTCN).

3. Verify your identity by providing one of the documents below:

If you’re a Hong Kong resident:
- Your passport
- National identity card

If you’re a non-resident:
- Passport of native country
- Taiwan travel permit for Mainland residents
- Mainland travel permit for Taiwan residents
- Permit for residents of Macau issued by Directory of Immigration

4. Get your money once your details have been verified.

Find a location
Bank Account icon

Bank account

Have the money transfer sent directly to your bank account. Just provide your sender with these details1:

1. Your bank account details:
- Your name as per bank records
- Bank name
- Account number
- Bank code

2. The purpose of remittance.

3. Your address and mobile number.

Learn more

Need to know when you will receive the money transfer?

Track your transfer using your Money Transfer Control Number (MTCN). You’ll know instantly if the money is on its way or if it’s already available for pickup.

Track transfer

Last year, our customers made 268 million transfers

Money transfer from UK Money transfer from Russia Money transfer from India Money transfer from America Money transfer from Brazil


We’re in 200+ countries and territories


We’ve been moving money for over 145 years


We've served millions of customers worldwide

We’ve been moving money for over 145 years and have established a network of over half a million agents worldwide. We transfer $80 billion annually, making an average of 31 safe, secure transfers per second.

Need help?

Visit our FAQs or get in touch. Our Customer Care is just a call away.

Toll-free: 21179088

Direct dial within Hong Kong:

Available daily
English, Bahasa, Tagalog: 8 am to 9 pm
Cantonese: 8 am to 8 pm
Mandarin: 8 am to 11 pm

Go to FAQs

1 Please use care when providing bank account information. Funds will be paid into the bank account corresponding to the account number you provide. The receiver's account must be a local currency payout account.