Cash pickup
Bank account
Visit a Western Union agent location.
Provide your sender’s full name, country, the amount sent, and the tracking Number (MTCN).
Verify your identity by providing one of the documents below:
If you’re a Hong Kong resident:
– Your passport
– National identity card
If you’re a non-resident:
– Passport of native country
– Taiwan travel permit for Mainland residents
– Mainland travel permit for Taiwan residents
– Permit for residents of Macau issued by Directory of Immigration
Get your money once your details have been verified.
Have the money transfer sent directly to your bank account. Just provide your sender with these details1
Your bank account details:
– Your name as per bank records
– Bank name
– Account number
– Bank code
The purpose of remittance.
Your address and mobile number.
Track your transfer using your Money Transfer Control Number (MTCN). You’ll know instantly if the money is on its way or if it’s already available for pickup.
We’re in 200+ countries and territories
We’ve been moving money for over 145 years
We’ve served millions of customers worldwide
Visit our FAQs or get in touch. Our Customer Care is just a call away.
Toll-free: 21179088
Direct dial within Hong Kong:
+85221179088
Available daily
English, Bahasa, Tagalog: 8 am to 9 pm
Cantonese: 8 am to 8 pm
Mandarin: 8 am to 11 pm
1 Please use care when providing bank account information. Funds will be paid into the bank account corresponding to the account number you provide. The receiver’s account must be a local currency payout account.
