Frequently Asked Questions
Click below to find answers to frequently asked questions regarding:
You can only make minor typographical corrections to the receiver’s name on a regular money transfer as long as the money hasn’t yet been picked up. This can’t be done on a money order, bill payment, or prepaid money transfer.
Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.
No. Residents of the Crown dependencies are not currently allowed to send money online at the UK website.
You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.
You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form and include the following information:
- Tracking number (MTCN)
- Origin country
- Sender's name
- Valid identification
Some restrictions may apply.
Identification requirements are determined by your residency status and the amount of the money transfer.
For UK residents, a passport or driving license with photo is valid. EU residents can present a passport or European ID card. Other non EU residents must present a passport.
For amounts from 600 GBP to 1999.99 GBP (send transactions): one form of primary photo identification verifying the full name.
For amounts from 0 GBP to 1999.99 GBP (receive transactions): one form of primary photo identification verifying the full name.
Where no primary ID is presented: two forms of non-primary identification verifying the current/permanent address (utility bill or statement issued by a regulated company, confirmation letter from a hotel.)
For amounts from 2,000 GBP to 5,000 GBP (send and receive transactions): one form of photo identification verifying the full name and one form of identification verifying the current/permanent address. The same document must not be used to verify both name and address.
When you send money internationally, your receiver will generally be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.
Here are a few ways you can send money online using Western Union:
- Money in minutes:
If your money is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.
If your receiver lives in a country where we offer mobile money transfer, you can send money to their mobile phone in minutes. Make sure your receiver has activated a mobile wallet with one of our partner mobile operators in their country.
- Money available in 1 or 2 days:
If you send money to a bank account, your money is generally available within 1 or 2 days, depending on your receiver's country. Learn more about sending money to a bank account.
You can send up to 800 GBP within a 12-month period before we need to verify your identity.
After that is finished, your send limit will increase to 4,000 GBP per 3-day period.
Find a nearby agent location online or look for Western Union in your local telephone directory.
If your receiver lives in a country where we offer this service, you can send money to their mobile phone. Make sure your receiver has activated a mobile wallet with one of our partner mobile phone operators in their country.
This service is available for certain countries. Usually, money is deposited into the receiver's bank account within 1 or 2 working days. Money may be deposited on the same day or in up to 3 working days, depending on when and where it's sent.
After you send money, ask your receiver to contact their bank or check their bank statement to verify the deposit.
Learn more about sending to a bank account.