Frequently Asked Questions

Click below to find answers to frequently asked questions regarding:

 

Can I change the name on a money transfer?

How do I find out if my money has been sent?

Are residents of the Bailiwicks of Jersey, Guernsey, and the Isle of Man allowed to send money?

How do I find out if a money transfer's available for pickup?

How do I pick up a money transfer?

What are acceptable ID documents for picking up money?

What about exchange rates?

How long does it take to send money online?

How much can I send online?

How do I find a Western Union agent location?

How do I send money to a mobile phone?

How do I send money to a bank account?

 

Can I change the name on a money transfer?

You can only make minor typographical corrections to the receiver’s name on a regular money transfer as long as the money hasn’t yet been picked up. This can’t be done on a money order, bill payment, or prepaid money transfer.

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How do I find out if my money has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

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Are residents of the Bailiwicks of Jersey, Guernsey, and the Isle of Man allowed to send money?

No. Residents of the Crown dependencies are not currently allowed to send money online at the UK website.

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How do I find out if a money transfer's available for pickup?

You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.

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How do I pick up a money transfer?

You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form and include the following information:

  • Tracking number (MTCN)
  • Origin country
  • Sender's name
  • Amount
  • Valid identification

Some restrictions may apply.

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What are acceptable ID documents for picking up money?

Identification requirements are determined by your residency status and the amount of the money transfer.

For UK residents, a passport or driving license with photo is valid. EU residents can present a passport or European ID card. Other non EU residents must present a passport.

For amounts from 600 GBP to 1999.99 GBP (send transactions): one form of primary photo identification verifying the full name.

For amounts from 0 GBP to 1999.99 GBP (receive transactions): one form of primary photo identification verifying the full name.

Where no primary ID is presented: two forms of non-primary identification verifying the current/permanent address (utility bill or statement issued by a regulated company, confirmation letter from a hotel.)

For amounts from 2,000 GBP to 5,000 GBP (send and receive transactions): one form of photo identification verifying the full name and one form of identification verifying the current/permanent address. The same document must not be used to verify both name and address.

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What about exchange rates?

When you send money internationally, your receiver will generally be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.

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How long does it take to send money online?

Here are a few ways you can send money online using Western Union:

  • Money in minutes:

If your money is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.

If your receiver lives in a country where we offer mobile money transfer, you can send money to their mobile phone in minutes. Make sure your receiver has activated a mobile wallet with one of our partner mobile operators in their country.

  • Money available in 1 or 2 days:

If you send money to a bank account, your money is generally available within 1 or 2 days, depending on your receiver's country. Learn more about sending money to a bank account.

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How much can I send online?

If you send online only occasionally, you can send up to 800 GBP within a 12-month period before we ask you to confirm your identity.

If you plan to send money regularly using wu.com, we will need to verify your identity. After that is finished, your send limit will increase to 4,000 GBP within a 3-day period.

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How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory. 

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How do I send money to a mobile phone?

If your receiver lives in a country where we offer this service, you can send money to their mobile phone. Make sure your receiver has activated a mobile wallet with one of our partner mobile phone operators in their country.

Check available destination countries and mobile networks.

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How do I send money to a bank account?

This service is available for certain countries. Usually, money is deposited into the receiver's bank account within 1 or 2 working days. Money may be deposited on the same day or in up to 3 working days, depending on when and where it's sent.

After you send money, ask your receiver to contact their bank or check their bank statement to verify the deposit.

Learn more about sending to a bank account.

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