Frequently Asked Questions
You can only make minor typographical corrections to the receiver’s name on a regular money transfer as long as the money hasn’t yet been picked up. This can’t be done on a money order, or bill payment.
You can send money online to a Western Union location for a cash pickup, directly into your receiver's bank account, or to your receiver's mobile phone. After you've chosen your destination country, you'll see the types of services available.
Learn more about how to send money online.
Here are a few ways you can send money online using Western Union:
If your money is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location and other applicable Restrictions. See Terms and Conditions for details.
If your receiver lives in a country where we offer mobile money transfer, you can send money to their mobile phone in a matter of minutes. Make sure your receiver has activated a mobile wallet with one of our partner mobile operators in their country.
Direct to back money transfers will generally be credited at the receiver's Bank account within 3 banking business days after money is sent, subject to Restrictions. See Terms and Conditions for details.
You can always pay with a Visa® or Mastercard® credit card. In some countries, you can pay with debit cards or bank transfer.
This service is available for certain countries. Direct to back money transfers will generally be credited at the receiver's Bank account within 3 banking business days after money is sent, subject to Restrictions. See Terms and Conditions for details.
After you send money, ask your receiver to contact their bank or check their bank statement to verify the deposit.
How do I send money to a mobile phone?
If your receiver lives in a country where we offer this service, you can even send money to their mobile phone—so they can get their money quicker and easier than ever. Make sure your receiver has activated a mobile wallet with one of our partner mobile operators in their country.
You can send up to 999 CAD per day.
Some card issuers may charge additional fees for using our services. Please contact your card issuer for more information.
Verified by Visa® and MasterCard SecureCode® help prevent unauthorised online use of cards. These services use personal passwords or identity information and are available for most cards from participating financial institutions.
Once your card is activated, your card number will be recognised whenever it's used at participating online stores. A window will automatically appear, and your card issuer will ask for your password. You'll enter your password to verify your identity and complete your purchase.
Even if you haven't activated Verified by Visa® or MasterCard SecureCode,® your card can still be used on our site.
Your online receipt will show whether your transfer was approved. If we need more information before we can complete it, you'll be asked to call us. When the transfer is complete, you'll get an email with your tracking number (MTCN).