Frequently Asked Questions

Click below to find answers to frequently asked questions regarding:

 

How do I find out if my money transfer has been sent?

How do I find out if a money transfer's available for pickup?

How do I pick up a money transfer?

What about exchange rates?

How long does it take to send money online?

How much can I send online?

How do I find a Western Union agent location?

 

How do I find out if my money has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

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How do I find out if a money transfer's available for pickup?

You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.

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How do I pick up a money transfer?

You can pick up your money at any agent location. You'll need to present your government issued ID and complete a "To Receive Money" form and include the following information:

  • Name
  • Address
  • Amount expected
  • Sender's name
  • Sender's city and country

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What about exchange rates?

When you send money internationally, your receiver will generally be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time the transaction is sent. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.

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How long does it take to send money online?

You can send money online using Western Union Money in minutes* service.

If your money transfer is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at any Western Union agent locations around the world, depending on the hours of operation at that location.

*Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Send Form for details.

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How much can I send online?

After online registration and first login you can send up to 7.500 HKD per transaction, or up to 7.500 HKD per day, within a 3-month period you can send up to 2.800 USD (or about 21.000 HKD) to your all receivers.

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How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory. 

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