Receive Money

What documents can I use to pick up money in Hong Kong?

You’ll need to present an official government-issued ID, such as:

For residents:

Passport
Hong Kong identity card

For non-residents:

Passport of native country and valid visa
Taiwan Travel Permit for Mainland Residents,
Mainland Travel Permit for Taiwan Residents
Permit for residents of Macau issued by Directory of Immigration

How do I know if my money transfer has been received?

You can go to track a transfer on WU.com. Then type in the tracking number (MTCN). You’ll get an update on the latest status of your money transfer. 

If you have more questions about your transfer, please contact us.

How do I pick up a money transfer?

You can pick up the money at any Western Union agent location. You will need to complete the Receive money form at the location and provide the agent with the following:

• Your sender’s full name
• The country where the money was sent from
• The approximate amount that was sent
• The tracking number (MTCN)
• A valid government-issued photo ID

Some restrictions may apply. For more information, please visit your nearest agent location.

How does a Western Union agent pay out the money transfer?

Money transfers will generally be paid in cash at the agent location.

Some restrictions may apply. For more information, please visit your nearest Western Union agent location.

How much does it cost to receive money?

All fees are paid by the sender. The receiver pays no transfer fees.