Registration is required for most of our services and you can easily register via the Western Union app or on WU.com. You will need to fill out the online registration form and provide details including your full name, country and date of birth, email address, and mobile phone number.
Once you register, sending a money transfer is more convenient as your details and pre-filled, thus saving you some time, and you also get notifications about your money transfer on your registered mobile number and email address.
Registration is free of charge.
Anyone who meets the following conditions can use our international money transfer service:
In certain cases, Western Union may refuse the registration.
Only one registration is possible with a valid identification document and email address.
You can register and send up to 7,500 HKD without verifying your identity. However, when you send money at an agent location, please keep a valid photo ID handy as some agents might ask for it.
If you forgot your User ID, password, repeatedly entered incorrect details or your profile is locked, please follow the online instructions to retrieve the details, or contact us.
You can change your password on the Profile Overview page after your log in. Select Edit profile from the menu on the right to change your password. You will be asked to enter the old password before choosing a new one.
If you wish to cancel or delete your profile, please contact us.