Frequently Asked Questions
Send money in person
Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad, travellers and business people who need to make fast, international remittances.
Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union.
Western Union agent locations offer the ability to send money worldwide using cash.
You'll need to complete a "To Send Money" form and pay the agent the amount you want to send, plus fees, in cash.
To pick up the money, the receiver will complete a "To Receive Money" form at any Western Union agent location and provide proper identification. The agent then pays the transfer amount to the receiver.
Sending money with Western Union from an agent location doesn't require credit cards, debit cards, bank accounts, or memberships. In some cases, depending on the amount of the transfer, senders may need to provide identification or other information to meet government requirements.
Identification requirements are determined by your residency status and the amount of the money transfer.
For UK residents, a passport or driving license with photo is valid. EU residents can present a passport or European ID card. Other non EU residents must present a passport.
For amounts from 600 GBP to 1999.99 GBP (send transactions): one form of primary photo identification verifying the full name.
For amounts from 0 GBP to 1999.99 GBP (receive transactions): one form of primary photo identification verifying the full name.
Where no primary ID is presented: two forms of non-primary identification verifying the current/permanent address (utility bill or statement issued by a regulated company, confirmation letter from a hotel.)
For amounts from 2,000 GBP to 5,000 GBP (send and receive transactions): one form of photo identification verifying the full name and one form of identification verifying the current/permanent address. The same document must not be used to verify both name and address.
You can usually send any amount. However, for certain amounts and transfers, you may be subject to additional security and asked to provide additional information or documentation.
Generally, we will pay cash to your receiver. But, in some cases, payment may be made by cheque or a combination of cash and cheque.
Other restrictions may apply.
Any time after the money has been sent, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.
You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.
You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form with the following information:
- Tracking number (MTCN)
- Origin country
- Sender's name
- Valid identification
Some restrictions may apply.
Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.
Find a nearby agent location online or look for Western Union in your local telephone directory.