Frequently Asked Questions

Send money in person

 

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer service is offered at Western Union agent locations?

How do I send money from an agent location?

What do I need to send money from an agent location?

What are acceptable documents for picking up money?

How much money can I send from an agent location?

How are money transfers paid out to receivers?

How can I find out if my money transfer has been paid?

How can I find out if a money transfer is available for pickup?

How do I pick up a money transfer?

When are Western Union services available?

How do I find a Western Union agent location?

 

Who uses Western Union money transfer services?

Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad, travellers and business people who need to make fast, international remittances.

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What are Western Union agent locations?

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union.

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Which transfer service is offered at Western Union agent locations?

Western Union agent locations offer the ability to send money worldwide using cash.

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How do I send money from an agent location?

You'll need to complete a "To Send Money" form and pay the agent the amount you want to send, plus fees, in cash.

To pick up the money, the receiver will complete a "To Receive Money" form at any Western Union agent location and provide proper identification. The agent then pays the transfer amount to the receiver.

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What do I need to send money from an agent location?

Sending money with Western Union from an agent location doesn't require credit cards, debit cards, bank accounts, or memberships. In some cases, depending on the amount of the transfer, senders may need to provide identification or other information to meet government requirements.

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What are acceptable documents for picking up money?

Identification requirements are determined by your residency status and the amount of the money transfer.

For UK residents, a passport or driving license with photo is valid. EU residents can present a passport or European ID card. Other non EU residents must present a passport.

For amounts from 600 GBP to 1999.99 GBP (send transactions): one form of primary photo identification verifying the full name.

For amounts from 0 GBP to 1999.99 GBP (receive transactions): one form of primary photo identification verifying the full name.

Where no primary ID is presented: two forms of non-primary identification verifying the current/permanent address (utility bill or statement issued by a regulated company, confirmation letter from a hotel.)

For amounts from 2,000 GBP to 5,000 GBP (send and receive transactions): one form of photo identification verifying the full name and one form of identification verifying the current/permanent address. The same document must not be used to verify both name and address.

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How much money can I send from an agent location?

You can usually send any amount. However, for certain amounts and transfers, you may be subject to additional security and asked to provide additional information or documentation.

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How are money transfers paid out to receivers?

Generally, we will pay cash to your receiver. But, in some cases, payment may be made by cheque or a combination of cash and cheque.

Other restrictions may apply.

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How can I find out if my money transfer has been paid?

Any time after the money has been sent, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

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How can I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.

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How do I pick up a money transfer?

You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form with the following information:

  • Tracking number (MTCN)
  • Origin country
  • Sender's name
  • Amount
  • Valid identification

Some restrictions may apply.

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When are Western Union services available?

Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.

Find a nearby agent location.

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How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory. 

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