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It’s easy to receive money in the Philippines

With Western Union, your loved ones can receive money from Australia in minutes1 and in the way they prefer.

Learn more

Your loved ones can choose how they want to receive money

Cash pickup


They can pick up the cash in minutes1 at their nearest Western Union agent location.

Direct to bank


The money will be sent straight to their bank account2 in the Philippines.

Mobile wallet deposit


They can receive money on the go with their mobile wallet3.

Cash at an agent location

Your loved ones can pick up the cash in minutes1 at any of our 8,400+ agent locations4 in the Philippines.

Send money now

Here’s how your loved ones can receive money at an agent location:

1. Provide them with the MTCN


Let them know the Money Transfer Control Number5 (MTCN) and the amount sent.


2. Have them visit an agent location


To pick up the cash, they’ll need to fill out the Receive Money form and present a valid government-issued photo ID.

I have questions

When will they receive the money?

After you complete the money transfer, the cash will be available for pickup in the Philippines in just minutes1. You’ll receive an SMS notification once they have picked up the money and you can also track your transfer for your peace of mind.

What are the acceptable government-issued photo IDs?

An acceptable ID can be any of the following:

  • • Driver's licence
  • • Employment ID
  • • Government Service Insurance System (GSIS) ID
  • • Integrated Bar of the Philippines (IBP) ID
  • • National Bureau of Investigation (NBI) Clearance
  • • Overseas Filipino Worker (OFW) ID
  • • Overseas Workers Welfare Administration (OWWA) ID
  • • Passport
  • • Professional Regulation Commission (PRC) ID
  • • Postal ID
  • • Seaman's Book
  • • Senior citizen card
  • • Social Security System (SSS) card
  • • Student ID (if you're below 18 years old)
  • • Unified Multi-Purpose ID (UMID)
  • • Voter's ID

Have more questions?

Check our FAQ section or contact us directly.


Money in a bank account

Save your loved ones a trip to an agent location when you send money straight to their bank account.

Send money now

Here’s how your loved ones can receive money in their bank account:

1. Ask them for their bank details


To send money, you need to know their name on their bank account, the bank’s name, and their bank account number2.


2. Provide them with the MTCN


To know if the money is in their account, they can check their transfer status using the Money Transfer Control Number5 (MTCN).

I have questions

When will they receive the money?

After you complete the transfer, the money will be in your loved ones’ bank account within 1-2 working days1. For your convenience, you can track your transfer online.

What valid ID do I need to show if I’m sending at an agent location?

You can present any of the following government-issued photo IDs:

  • • Passport (Australian and overseas)
  • • Australian-issued driver’s licence
  • • Australian-issued 18+ proof of age cards

Have more questions?

Check our FAQ section or contact us directly.


Money in a mobile wallet

Your loved ones can receive money quickly and conveniently in their PayMaya mobile wallet3.

Send money now

Here’s how your loved ones can receive money in their PayMaya mobile wallet:

1. Ask them for their mobile details


To send money, you’ll need to know your loved one’s name and mobile number.


2. Provide them with the MTCN

With the Money Transfer Control Number5 (MTCN), they can track their transfer and know if the money is in their mobile wallet3.

I have questions

How can I know if the money has been received?

You’ll receive an SMS notification once the money transfer has been completed successfully. Alternatively, you can check the status of your transfer here.

In what currency will the money be received?

Your loved ones will receive the money in PHP.

Do I need to have a mobile phone or mobile wallet?

No, you don’t need to have a mobile phone to make a mobile wallet deposit.

Can I make a mobile money transfer at an agent location?

Yes, you can at any of our participating locations. To complete your money transfer, you just need to present one of the following government-issued photo IDs:

  • • Passport (Australian and overseas)
  • • Australian-issued driver’s licence
  • • Australian-issued 18+ proof of age cards

Have more questions?

Check our FAQ section or contact us directly.


Need some help?


You can visit our FAQ section or contact us through our customer help line:



  • For customers within Australia: 1800-173-833
  • For customers outside Australia: +61-2-9231-9729