Frequently Asked Questions

What is the My WUrewards program?

The My WU program gives Western Union customers access to rewards for being loyal senders, including savings on transfer fees, online education courses, and other exclusive privileges. Learn more.
My WU is completely free to use, with no separate registration or annual fees.

How do I sign up for My WU?

To sign up for My WU, you’ll need to register for an online profile and select My WU when registering. This will create a My WU number for you that you can use at agent locations, or when you send money online to receive reward points.


Can I sign up for My WU at a Western Union agent location?

No, you can only sign up for My WU at

I’m a Gold Card holder, is My WU different?

Yes, My WU has replaced Gold Card. With My WU, you receive loyalty reward points every time you send money online or with the app, or you can use your My WU number at agent locations to transfer money faster.

What are the benefits of a My WU membership?
  • You’ll enjoy fast and easy transfers at agent locations, often with no forms to fill out, when you use your My WU
  • You can redeem these points for rewards. Learn more.
How do I check my reward points?

Log in to your online profile to check your My WU number and total number of points, or visit the My WU site.

How do I earn My WU reward points?

Every time you send money online or with the app, you’ll receive 5 reward points. Plus, enjoy special opportunities to earn bonus points when you send money throughout the year. Learn more. You cannot earn points if you send from an agent location.

How do I redeem My WU reward points?

Visit the My WU site to see what rewards you qualify for and how you can redeem them.

How do I update My WU information?

Log in to your Western Union online profile, where you can access and update your My WU and personal information.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care