Western Union believes in rewarding loyalty. When you send money with us, you receive membership in the My WU loyalty program. This program lets you earn My WU points with transfer fees1 paid for each money transfer you make and then redeem them to pay reduced transfer fees1 on future money transfers. The My WU program is not only easy to use, but it also helps save you money.
Start getting rewarded in just three simple steps:
You enjoy the following benefits from being a My WU member:
You can enroll in the My WU loyalty program through any of the three ways:
The My WU loyalty program lets you earn My WU points. When you’re a member, you earn points on each money transfer.
With each 1 EUR fee paid for each money transfer you earn 1 My WU point. The more transfers you make, the more reward points you earn. You can redeem these points for reduced transfer fee or discounts2 on future money transfers.
You can check your My WU points on any of the following platforms:
You can redeem your points for a reduced transfer fee or discount2 on a future money transfer. To redeem points for a reduced transfer fee2, you will get the following message on your transfer summary: ‘Promo code has been applied to your transfer’.
You can also enjoy special promotions throughout the year.
You can redeem your points on any of the following platforms:
Alternatively, you can also redeem your points while sending money. Choose the payment option and the way your receiver wants to receive the money. Your available points will be displayed at the bottom of the screen. Redeem your points and your discount will be displayed on the transfer summary at the right side of the Send money page.
You can use My WU points for up to 1 year from the date they were issued. After 1 year, your collected points will no longer be redeemable.
Yes, if you have multiple My WU numbers, you can merge them into one. When you merge My WU numbers, you will be automatically assigned a unified My WU number.
You can also merge your My WU numbers by calling our Customer Care.
It may take up to 48 hours to merge your My WU numbers and reflect the new total My WU points balance. Until then, please use your existing My WU number.
When you redeem your points, you’ll get the message ‘Promo code has been applied to your transfer’ at the top of the screen. You’ll also see this message on your transfer summary when you start your new transfer. The My WU discount amount is displayed as ‘Promo’ on your transfer summary at the right side of the Send money page.
The WU Shop VIP rewards membership program is a paid annual subscription, available exclusively to
My WUSM members. As a WU Shop VIP member, you’ll enjoy the following benefits:
The annual membership cost for the WU Shop VIP reward membership varies from country to country. You can find your annual membership cost based on your country or region below:
We only accept payments through credit and debit cards.
Refunds for the VIP rewards program are processed within 7 business after you submit a cancellation request. Please cancel your VIP rewards membership and initiate the refund from your My WU profile.
You can only receive cash back3 when shopping at online stores available on the WU Shop portal while you’re logged into your My WU profile.
You’ll also need to allow cookies and advertisements on your device to avoid any technical issues while shopping and receiving cash back3.
To enjoy shopping at WU Shop while using an ad-blocker, you can do one of the following:
We use advertisements to track your shopping and to see if your purchases qualify for cash back. For the best shopping experience and most cash back, please disable ad-blockers.
You can get cash back3 when shopping on WU Shop while you’re logged into your My WU profile. You’ll also need to allow cookies and ads on your device to avoid any technical difficulties while shopping and receiving cash back3.
If your iOS device has content blockers installed, your shopping may not get tracked and you may not earn cash back. You can disable content blockers following the given steps:
It may take us sometime to add cash back in your wallet. Please allow up to 120 days from the date of your qualifying purchase.
Yes, you can shop with any overseas store that facilitates shipping to your country. Please note that you will not earn cash back on international shopping.
Your purchase may not qualify for cash back for any of the following reasons:
There is no limit to how much cash back you can earn on your purchases via WU Shop.
You can use cash back for personal shopping. You can also withdraw it as cash. If you use cash back for any commercial profit, we may terminate or lock your profile permanently.
If you shop at a store that is no longer listed in WU Shop, you will not receive any cash back. Look for online stores offering similar products on WU Shop to ensure that you earn cash back3.
You may earn less cash back for any of the following reasons:
For more help, you can contact Customer care.
To track your missing purchase request, do the following:
It takes 60-90 days for the store to review these requests. If there is no status update, it means we’re still resolving your missing purchase request.
You may be unable to submit your missing purchase request due to any of the following reasons:
Every store has a different policy for submitting the missing purchase request. You can find the missing policy details in the Exceptions section of the Select store page on WU Shop.
The store usually takes 60-90 days to resolve a missing purchase request. Please make sure that you submit the right details to make the process fast and smooth. Once the missing purchase request is resolved, the money will be credited to your bank account.
Your missing purchase request may be declined due to any of the following reasons:
You can initiate a fund withdrawal request online and go to any nearby agent location for cash pickup. To submit a fund withdrawal request, follow these steps:
To collect the cash back, you’ll need to visit an agent location with your government-issued ID and the tracking number (MTCN) after 2-3 hours of submitting your withdrawal request.
You can withdraw any available amount once you have the minimum required balance of 20 EUR in your My WU wallet. If you choose not to withdraw the entire amount, you’ll be eligible for the next withdrawal only when you achieve the minimum required balance in your wallet.
For any concern related to WUSM Shop, you can fill in and submit the Contact us form. To inquire about a missing purchase, please select Cash back overview in the menu and find the Missing purchase form. Fill in the form and submit it. Remember to use your registered email address when adding your details in any of our forms.
For more help, call customer care.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care
1 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.
2 Fee reductions apply only to Western Union® transfer fee for a single Western Union Money Transfer® or Quick Collect® transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WUSM fee reductions.
3Subject to WU Shop Terms and Conditions.
The Western Union Online Service is offered by Western Union International Bank GmbH in conjunction with Western Union International Limited. Western Union International Bank GmbH, trading as Western Union International Bank is licensed by the Financial Markets Authority (Österreichische Finanzmarktaufsicht) in Austria.