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Contact Us

If there is something wrong with your transfer, you can:

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to:

You can contact our data protection officer by email at


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Contact us by phone

If you have questions about online transactions, please call one of the following:

  • In Austria, call 0800 29 7579
English/German: Daily, 9:00am – 12:00am EET

Mon-Sat, 9:00am – 9:00pm EET
  • Outside of Austria, call +322-639-7500

For customers outside Austria, please select your country's website from the top banner and call the local number on that country's Contact Us page.

Contact us by Mail

Western Union Processing Austria
Lithuania UAB
J. Balcikonio str 3, Vilnius, Lithuania LT-08247

For questions about our services at Agent locations, please contact your local Western Union Agent location: 

BAWAG P.S.K. Austrian Post                    05 99 05 32 986
Interchange Austria GmbH                      01 533 96 22
Western Union International Bank GmbH  00800 33 44 33 55




In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (

Corporate Headquarters
12500 E. Belford Ave
Englewood, CO 80112

Additional Contact Information

To become a Western Union partner or Agent, please send an email to


Media Relations
12500 E. Belford Ave
Englewood, CO 80112
+1-720-332-1000 ext.5