Welcome to the
My WUSM program

Got points? Get rewards!

You can keep redeeming the My WU points you have for available rewards and enjoy the benefits.

Pretty soon, you’ll hear all about our new and more rewarding loyalty program.
Remember, until it’s here, points earning is on hold.

Stay tuned!

Stay tuned for updates on the new and more rewarding program.

My WUSM rewards program: What’s changing

Explore rewards

Sign up and start sending money now

Sign up and start sending money now

Sign up for free
Join My WUSM Program – it’s fast and free

Enroll online through the Western Union website, or at any participating agent location. If you already use Western Union or our app to send money, you can simply opt-in from the Rewards section. Register now!

Earning points on pause

Even if earning points on money transfers is currently on pause, you can use your existing points before the expiration date mentioned in our Terms and Conditions.

Frequently asked questions

What is changing for My WU loyalty program? 

We know you work hard for your money. We’re always by your side improving our services to help simplify and power your finances. We heard from you that our current rewards program needs to change. Although we’ve put a pause on earning new points, you can still enroll and redeem existing points.  

WU Shop, cashback and VIP membership has been closed as of March 28, 2024. But our updated loyalty program designed for easier use, a better experience, and faster rewards, is coming soon, so stay tuned.

How can I enroll in the My WU loyalty program?  

There are three ways to enroll in the My WU loyalty program: 

  • Create a Western Union profile on westernunion.com or our mobile app, and select the My WU checkbox. This will generate a My WU number that will be used on all digital transfers. You can create your profile without sending a money transfer. Register now to create your profile. 
  • Already have a profile? Log in and select the My WU tab on the top right side of the page. Accept the program’s Terms and Conditions and you will be assigned a My WU number. 
  • Register in person at our agent location. You can find your My WU number printed at the top of your receipt. 
Can I still use my points and when do they expire? 

Yes, if you have enough points, you can continue to redeem them for rewards like before. The points redeemed as discounts will be automatically applied to a money transfer as usual. All the outstanding points in your account will remain valid and expire as per T&Cs.   

How is customer data protected by Western Union?

Data privacy is our top priority. We are committed to protecting your personal information in accordance with Fair Information Practices and applicable data protection laws to provide the best service for you. For more on our data privacy, head to our Privacy Statement section.

Have questions?

Get in touch with our customer Service representative via chat, phone or visit a location.

International money transfer services at your fingertips

Send money instantly or start a transfer and pay at an agent location.

Track your money transfer in real time.

Send again quickly to friends and family.

Learn more

Rating as of 21 August 2023.

1 Western Union also makes money from currency exchange. Fees and rates subject to change without notice.

2 Fee reductions apply only to the Western Union® transfer fee for a single Western Union Money Transfer or Quick Collect transaction. Excludes all other services. Points used are only refundable within 90 days of transaction and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer other promotional discounts that cannot be combined with My WUSM fee reductions.