Frequently Asked Questions

Send money online
How do I send money online? How long does it take to send money online? What are the steps to send money online via e-banking? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents? How can I find a Western Union agent location in Turkey? View all questions →
Receive money
How do I receive money online via e-banking? How do I receive money via ATM? What are the steps to receive money via mobile? View all questions →
Consumer protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union e-mailed me. What should I do? What is a Text question? When is it used? View all questions →
Registration
How can receivers register in Colombia? How can receivers register in Argentina? How can receivers register in China? View all questions →
My WU℠
What is the My WU℠ loyalty program? What are the benefits of My WU℠ loyalty program? How can I earn My WU℠ points? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
How do I change my password? How do I update my postal address and phone number? How do I add my debit card, credit card1 or a bank account? View all questions →
Help with current and past transfers
Will I be notified if my transfer is delayed? How can I check my transfer status? How do I report an issue on the website or the app? View all questions →
Send money
How can I send money with Western Union? View all questions →
Identity verification
Why do I need to verify my identity when sending money online? View all questions →