Frequently Asked Questions

You can send money online through your internet banking portal or via ATMs of certain participating banks and ATM networks in Turkey.

Money transfers initiated online are generally available for pick up in minutes¹
Receivers can pick up cash at any Western Union agent location around the world, depending on the hours of operation.

If you have an active e-banking account with one of Western Union’s participating bank agents, just log in to your e-banking account, look for the WU money transfer service, enter receiver’s name, country and define the amount you plan to send.

If you have an active account with one of Western Union agents that offer ATM service, just visit the nearest ATM, insert your bank card, enter receiver’s name, country and define the amount you plan to send. Remember to enter your receiver’s credentials via internet banking before visiting ATM. Your receiver details must be approved by your bank.

If you have an active e-banking account with one of Western Union’s participating bank agents, just open the bank’s app or mobile e-banking account site, look for the WU money transfer service, enter receiver’s name, country and define the amount you plan to send.

Sending limits are determined by your bank.

Your online bank receipt will show whether your transfer has been approved.

A sender may request cancellation of a money transfer only if it has not been collected by a receiver in the destination country.
If you wish to cancel your money transfer sent via e-banking, please approach your bank.

Money transfers initiated online are generally available for pick up in minutes*
Receivers can pick up cash at any Western Union agent location around the world, depending on the hours of operation.

* Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Terms and Conditions for details.

A sender may request cancellation of a money transfer only if it has not been collected by a receiver in the destination country.
If you wish to cancel your money transfer sent via e-banking, please approach your bank.